As a Senior Insights Analyst, I aim to empower our rental sales teams by providing dynamic data analysis and strategic insights. This support is designed to drive exceptional sales performance and uncover new opportunities for revenue growth. I will regularly update my profile with key projects and achievements as my role evolves and progresses!

Key Achievements in my role as a Senior Sales Operations Analyst at Zillow Rentals:• Rentals KPI Dashboard Creation: Spearheaded the development and maintenance of the Rentals KPI Dashboard in Tableau. This pivotal tool now guides the SVP, VP, and Directors in evaluating business health across Sales, Finance, Support, and Onboarding—empowering leadership with actionable insights to pinpoint areas of improvement.• Strategic Variable Reporting: Delivered comprehensive reporting for go-to-market product managers, enabling a precise focus on specific regions, products, or property tiers. This insight drove strategies targeting high-velocity areas, resulting in maximized opportunities.• Sales Operations Analytics Revamp: Modernized the Tableau server flow, implementing a rigorous structure for data sources and published workbooks. This streamlined approach ensured that only refined and validated tools were accessible to business partners and the broader organization.• Data Source Automation: Seamlessly integrated Zendesk data via API with existing Salesforce data, establishing a unified data source in the data lake. This integration has since become the definitive source for the Support teams' reporting metrics, boosting efficiency and accuracy.• Leadership and Mentorship: Earned the honor of being chosen for Zillow’s Leadership Entrance Experience Program (LEEP). Leveraging this opportunity, I mentored two up-and-coming data scientists and fostered a thriving internal Tableau User Group (TUG), bolstering collaboration and skill-sharing within the team.

As the Founder, CEO, and Operator of Jung Provisions, I have to assume a multitude of roles to ensure the smooth operation and growth of the business. Aside from listing every tangible task, here are a few highlights of the types of roles I had to undertake while running my business.Strategist: Determines the direction of the business, analyzing market trends, spotting opportunities, and setting long-term goals. They devise strategies for product selection, pricing, marketing, and expansion.Product Manager: Responsible for sourcing, selecting, and managing the inventory. This includes working with suppliers, understanding customer needs, and ensuring the product listings are accurate and appealing.Marketing and Sales Director: Manages the business's online presence, including email campaigns, social media, search engine optimization (SEO), and pay-per-click advertising. They analyze metrics to fine-tune marketing strategies and increase sales.Customer Service Representative: Handles inquiries, complaints, feedback, and returns. Ensures that customer interactions are positive, and problems are resolved in a timely and satisfactory manner.

As an Advisory Board Member of the Terry Foundation, my role was instrumental in: 1. Providing strategic guidance to drive the foundation's vision and long-term success.2. Leveraging my experience as an alumni and scholarship recipient to offer informed perspectives on business growth and risk management.3. Engaging in regular advisory meetings to review, advise, and provide feedback on current initiatives, ensuring alignment with industry best practices and emerging trends.

My goal as a Decision Science Analyst at USAA was transforming data into actionable marketing insights.Some of my key accomplishments included:BoostingMarketing ROI: Improved marketing effectiveness by a stellar 25%. By rigorously identifying high-impact marketing campaigns, I've driven scalable solutions to reach and resonate with new audiences.Empowering Decision-Makers: Pioneered interactive Tableau and Adobe Analytics dashboards. My commitment to transparent and accessible data empowered channel and product managers to access real-time insights. By offering this self-service portal, managers can adjust and fine-tune their campaigns for optimal performance, ensuring a dynamic and responsive marketing strategy.Championed and Owned Data-Driven Strategies: Leveraged the power of A/B Testing to drive evidence-based decision-making. Formulated data-driven hypotheses using test and control splits, collaborated with cross-functional teams to design impactful tests, and liaised seamlessly with operations to guarantee quality tests and insightful results interpretation.During my time at USAA, I developed a few specialties: Marketing Analytics, Tableau Reporting, Adobe Analytics, A/B Testing, Data-Driven Hypotheses, Cross-functional Team Collaboration, and Result-Oriented Test Structuring.

In my role as a Data Visualization Consultant at MuyBoneta, I specialized in transforming complex datasets into clear, impactful visual graphics that enhanced client understanding and decision-making. Utilizing advanced visualization tools and applying core design principles, I effectively bridged the gap between detailed data analytics and strategic business insights. My approach involved not just technical proficiency but also a collaborative spirit, working closely with stakeholders to tailor visualizations that addressed specific business challenges and supported informed, strategic decisions.

As a Mathematics Tutor, I possed a deep understanding of mathematical concepts, spanning from basic arithmetic to advanced calculus. That foundation allowed me to articulate complex mathematical ideas in clear, concise, and accessible language, ensuring all students, regardless of their prior knowledge, grasp intricate topics. My expertise enabled me to provide a variety of teaching methodologies, each tailored to the individual student's learning styles and needs.Exercising patience and empathy, I tried to understand each student's challenges, always offering encouragement by throwing them a softball every now and again to boost their confidence.Through mid-semester and end-of-year assessments, I provided constructive feedback, adapting my teaching methods as needed and area of focus for each student's continual improvement. Additionally, I actively collaborate with parents, teachers, and my manager to align on academic goals. To further enhance learning experiences, I'm proficient in utilizing online platforms and e-learning tools, providing a modern touch to traditional teaching methods.

At Merit Coffee, I mastered the art of coffee preparation, from bean origins to brew methods, and led comprehensive training for new staff, ensuring both product excellence and top-tier customer service. I deftly managed financial responsibilities, from maintaining a waste log and handling inventory and diligently making bank deposits. My commitment to customer experience was evident as I transformed potential complaints into positive feedback, while also overseeing inventory and fostering supplier relationships. By fostering a collaborative environment and emphasizing safety and hygiene, I ensured both team harmony and adherence to health standards.

• Managed residual fuel oil & gas oil risk book, transitioning to Distillates & Jet book, maintaining daily risk positions with an accuracy of 1%.• Published daily position and profit/loss reports, improving the efficiency of our daily reporting processes by 40% with the implementation of a new SAP platform.• Leveraged the SAP platform to create Power BI workbooks, utilizing Power Query and DAX coding, streamlining our workflow significantly.• Quantified net open outright physical position to hedge and reconciled differences between deal entry and contract provisions in collaboration with the Contracts Manager, Schedulers, and Commodity Traders.• Handled ad-hoc reporting, analysis, and queries related to the books managed.• Developed VBA Macros to automate tasks, enabling swift extraction, aggregation, and reporting of data.

Developing expert in sensory panel research, I led projects to statistically determine the best product variations, driving cost savings and ingredient A/B testing with a focus on making changes indistinguishable from the end consumer. Spearheaded the development of 400+ retail and food service recipes, ensuring adherence to brand standards for both packaging and online platforms. My hands-on approach included organizing and preparing samples for sensory evaluation and presenting results to sales and marketing teams. Passionate about innovation, I consistently develop products aligned with the latest industry trends, catering to the needs of national brands.

At the prestigious three-star Michelin-rated Alinea, I had the privilege to work as a Chef De Partie under the world-renowned culinary chef Grant Achatz, Dave Baron, and Renee Deleon. My tenure was especially noteworthy as I served as an AM prep cook during the restaurant's tribute to El Bulli, one of the most iconic dining experiences globally. This tribute was comprehensive with a crafted menu of 26 courses, each emulating dishes from the culinary innovator, Ferran Adria. My responsibilities spanned from ingredient sourcing, mise en place preparation, and executing dishes to the highest standards, ensuring consistency, and elevating the intricacies of Adria's celebrated recipes. My time here not only honed my culinary skills but also provided invaluable insights into maintaining excellence and precision in a high-pressure kitchen environment.

Held a Chef De Partie position at several of Jason Dady's restaurants. Insignia, Tre Trattoria, The Lodge at Castle Hills.

During my time as a stagiaire at Uchi, I had the incredible opportunity to work under Tyson Cole and Paul Qui who both had earned the title of "Best New Chef" from the James Beard Foundation. The environment was one of sheer dedication, artistry, and a commitment to culinary excellence, which deeply enriched my understanding of Japanese cuisine. At the end of my voluntary stint, I was honored with a job offer. However, after much contemplation, I had to decline the opportunity, despite the allure of working in such a celebrated establishment. Instead, I had decided that I was going to take a shot and move to Chicago and work at one of the many Michelin rated restaurants there and find a better fit for where I saw my career going and the challenges I wanted to face.

Responsibilities:• Prepared a variety of coffee and tea beverages, by memory if the drink had no modification, to meet customers' diverse preferences.• Provided exceptional customer service by engaging with customers, taking orders accurately, and when concerns were addressed promptly and remedy the issue immediately. • Trained new employees on company protocols, drink preparation techniques, and customer service best practices.Impact:• Improved customer satisfaction by delivering beverages on time and encouraging a welcoming atmosphere for both coworkers and customers.• Implemented efficient workflow processes that reduced wait times during peak hours.Awards:• Recognized as “Employee of the Month” on multiple occasions for going above and beyond for teammates on several occasions.