Wayne Logan, Mba Email & Phone Number

84601, Provo, Utah, United States

Provo, Utah

Overview:Led the organization’s 80+ employee contact center facility, with a primary emphasis of providing patients with immediate access to their healthcare providers. Relocated & centralized services into a 10,000 square foot facility in southern Provo (2017). Expanding services into St. George and most recently transitioning staff into a teleworking.

Lehi, UT

As a doTERRA authorized independent wellness advocate, I help to improve the lives of others through these natural health solutions including the industries only CPTG (Certified Pure Therapeutic Grade) Essential Oils.

Draper, UT

• Lead team of 23 Chat and Phone agents in creating experiences our customers love
• Pilot & roll out new customer acquisitions via chat & phone on-boarding experiences
• Proven to be the most successful Customer Experience profit-center with $2.50:$1 R.O.I.
• Develop the eBay Valet program’s customer service experience
• Managed cross-departmental discretionary budgets of $60,000.00/Yr.
• Analyzed customer trends & identified key growth opportunity areas for department

Draper, UT

• Led a team of 13 Strategic & Key Account Managers & Business Development Consultants
• Responsible for over $35 million in annual revenue to ebay in the Vehicles vertical
• Responsible for over $50 million in incremental GMV to ebay in the Parts & Accessories vertical
• Responsible for over 26,566,968 vehicle parts, representing 1/3 of all site listings
• Transformed a “toxic” environment into a productive & healthy culture within first 90 days
• Exceeded annual growth target in 8 months, requiring new targets be set in Q4

Draper, UT

• Audited and executed financial corrections via PayPal’s administrative tools when internal system failures occurred
• Personally saved eBay an estimated $12,000.00 per month through various buyer protection auditing techniques, using techniques similar to Six Sigma and Toyota’s A3 (PDCA) processes
• Drove for account growth by strategically identifying those accounts most likely to partner and execute on the plans being suggested, exceeding 95% account penetration
• Managed top 55 accounts, and grew some accounts from 18% up to 1400% growth
• Responsible for $650 million combined GMV annually
• Coached sellers on benefits of Search Engine Optimization (SEO), specifically Google base and Google ad words

Roseville, CA & Midvale, UT

• Established strong business relationships of trust with proven success and loyalty (over $52 million loans funded in 3 years)—hitting President’s Club level in 2008
• Created pipeline worth over $95 million (via 375 home loan applications)
• Managed various marketing campaigns, including website, social media, brochures, fliers, magazine, newsletter & telephone
• Successfully implemented the first internal auditor program for the regional processing center
• Managed and trained a team of fourteen on the various processes associated with loan delivery

Sparks, NV

• Translated & Interpreted both inside and out of court proceedings, including oral & written work
• Assisted court staff on routine court administrative duties, including: Criminal history checks, warrant issuance, fine collection, court recordings, case filing, & other related activities
• Created the court’s website & managed all public relations announcements therein, winning the Golden Web Award for its Americans with Disabilities Act (ADA) compliance

Reno, Nevada Area

• Taught groups of 150-300 court-ordered DUI offenders on the perils of their precipitating behaviors, incorporated guest speakers and included individual surviving victims of DUI crashes to enhance curriculum. Use of.
• Consultant for Basic Recovery Associates, Inc. to develop educational programs to benefit alcohol and drug offenders
• Taught courses and counseled hundreds of program attendees over a five year venture. Courses included: Financial Literacy, Active Parenting, Driver Safety, Anger Management, Alcohol & Drug Education, and Alcohol & Drug.

Sparks, NV

• Translated & Interpreted both inside and out of court proceedings, including oral & written work
• Assisted court staff on routine court administrative duties, including: Criminal history checks, warrant issuance, fine collection, court recordings, case filing, & other related activities
• Collaborated with Judicial staff on the design and layout of the only Alcohol and Other Drug Court program in Northern Nevada

Reno, Nevada

To assist potential travelers to the greater Reno Sparks and Lake Tahoe area with room accommodation recommendations, transportation requirements, entertainment and recreational offerings, and answering of any other general inquiry. Also, updated the weather and road conditions hotline to keep travelers current during their visit. Finally, prepared and.

Mba, International Marketing, 4.00

Studies included Masters level Marketing, Global Expansion (International Business), Team Dynamics, Statistical Analysis applications.

Bs, Business Management, 3.61

Studied practical applications for today's complex business environments. Including marketing, global expansions, financial analysis.

Ba, Spanish, Social Work

Activities and Societies: Emphasis on Spanish & Social work. Volunteered at the Nevada Suicide & Crisis Hotline. Balanced studies with.

High School, General, 3.33

Activities and Societies: Completed college credit for Calculus. Was involved in the school's Soccer program as a 4-year Letterman. Also.