Logan Rees Email & Phone Number

United States

United States

Arizona, United States

Arizona, United States

- Work alongside the Corporate, Training, and On-Site teams to ensure partnership and alignment on timelines, system selection, and execution of new products, integrations, and implementations. - Act as liaison between software vendors and endusers/stakeholders. - Manage and maintain third-party interface connections between all vendors utilized by HSL. -Jointly responsible for the tactical execution and communication of the strategic technical direction of HSL and its entities. -Assist in developing new reports, policies, procedures, and improving overall processes within HSL. -Support Regional/District Asset Managers, and the Accounting teams. -Stay informed on the latest consumer-facing technology trends in order to keep HSL up to date with emerging tools and resources. - Actively engage and partner with On-Site team on technology innovation discussions, pain points, and areas for improvement. - Oversee management of HSL Technical Hardware-- Ensure all computers have up-to-date software. -- Periodically audit all computers to ensure anti-virus protection-- Troubleshoot hardware and software issues -- Recommend replacement of aging or failing devices. - Supervise the Technical Support Associate and their assigned duties. -- Oversee resolution of Technical Support tickets and provide training as needed to TSA and On-Site staff.

- System Admin for Yardi, RealPage, Microsoft 365 (and other miscellaneous platforms) for over 250 internal users.- Manage the inbound requests for Technical Support for all properties & entities within the HSL portfolio. - Responds to support tickets for the company tech stack, including Microsoft Office, the full suite of Yardi products, and Yardi integrations such as RealPage, Resident Check, and multiple Bank Systems. - Responsible for setting up newly built/acquired properties and entities in Yardi-Voyager.- Assist with support for Yardi CHECKscan on all properties in the HSL portfolio.- Provide internal support for Voyager, RENTCafé, Yardi CHECKscan, ILM, YieldStar, and all other systems currently utilized by HSL. - Responsible for user set up and tear down for all systems within HSL.- Implemented Single Sign-Ons for YardiOne and Realpage Unified, streamlining the user authentication process, and eliminating extra credentials for vital systems.- Create custom functions, reports, and document tokens, demonstrating advanced knowledge of SQL- Convert legacy business processes and forms to digital documents using Yardi FillDoc/eDoc functionality. - Write packages to mass update information in Yardi Voyager, or correct back-end data issues.- Provide support for Outlook, Excel, Word, and all other O365 apps.- Troubleshoot and provide assistance with hardware and networking issues for all properties and entities.- Write best practices and provide in-person and recorded training for all systems utilized by HSL.

Yuma, Arizona, United States

Responsible for effectively managing a 283 unit property in Yuma, AZ to ensure financial performance and operational goals. Duties include computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community. Responsible for managing the Assistant Community Director, leasing staff, and maintenance department. Responsible for the overall direction, coordination, and evaluation of the maintenance department to include turns and work order completion. Responsible for implementation and onsite training for Online Leasing, Yieldstar Pricing, and many other projects. Led the property to win 2018 Community of the year award within HSL and was nominated for Best Team & Community OTV for the Arizona Multihousing Association.

El Dorado Hills, Ca

Assisting the property manager with the day-to-day operations to ensure financial performance of a 220 unit Luxury Community. Responsible for excellent customer service. Duties include answering phone calls, answering e-mails, assisting existing residents, and greeting the prospective residents. Responsible for assisting the manager with the accounting procedures. This can include rent collections, late notices, monitoring of delinquents, and filing. Responsible for learning procedures in the event the manager is absent. Supervises on-site personnel in the absence of the property manager. Responsible for relations including checking phone messages and e-mail messages daily and responding accordingly. Ensuring that resident requests are responded to and followed up with. Responsible for office organization and, maintaining work order system, and keeping all lease documents organized and accurate and proper signatures. Responsible for showing apartments and floorplans and must develop knowledge of the product, market, and property in order to successfully lease the property. Responsible for mastering phone techniques, closing techniques, and follow up procedures. Assistant Manager must assist in training and working with the leasing consultant/administrative assistant. Responsible for lease renewal correspondence throughout the month and ensuring all renewal documents are signed and completed in the management software.Responsible for accepting and maintaining move out notices and ensuring the accuracy of the move out date. Correspondence to the past resident and accounts with a balance due are followed up with regarding payment. The assistant manager is also responsible for reporting accounts to the collection agency in a timely manner. Responsible for assisting the manager with monthly reports. The assistant manager should learn all report requirements in the event the manager is absent.

Folsom, Ca

Greeted customers in a prompt and professional manner, wherever I encountered them. Helpedthe customer find the right vehicle, test drive the vehicle with customers and demonstrated thefeatures and benefits. Negotiated price, terms and conditions and followed the direction of thesales manager on duty. Escorted the customers throughout the sales process and ensured theirsatisfaction at the end of the sale.

Liberty Lake, Wa

Assisted the Property Manager with the overall operation of the 280-unit property. Maintained allaccounts receivable, including collecting rent, posting rent, making daily bank deposits andmaintaining balanced, accurate rent roll. Processed move-ins, move-outs and lease renewals.Assisted Property Manager with training staff on leasing, entering traffic into the computer,marketing, maintenance and general office operations. Composed and prepared routinecorrespondence, rental notices and other letters and memorandums. Assisted the PropertyManager in resident relations and problem resolution.

West Seattle, Wa