Business Analyst
La Crosse, Wisconsin Area
Worked with senior company leaders throughout the organization to identify opportunities to improve data utilization and leverage existing data to drive business solutions• Developed a process to categorize user text feedback utilizing Natural Language Processing and machine learning algorithms to categorize comments, streamlining the analysis process for product owners to identify key areas of improvement and track painpoints from end users across a spectrum of populations• Built predictive and analytical models using machine learning techniques such as Logistic regression, OLS regression, Random Forests, K-Means, and other algorithms• Built a data model to support internal and external reporting requirements for state Covid-19 testing contracts• Served as a SQL subject matter expert for the Business Analyst team writing ad hoc queries, troubleshooting other team member’s queries, and assisting with trainings for those newer to SQL• Lead a team of data engineers and report writers in developing the companies first data warehouse, giving operational departments their first real-time data dashboards• Uncovered data anomalies, discovered business insights, and opportunities through statistical, algorithmic, and visualization techniques• Developed and lead trainings for groups throughout the company to grow the data maturity within the business