Logan Horn Email & Phone Number

Wellesley Hills, Massachusetts, Us

access to vital healthcare services for 55,000+ children and families annually.• Monitor changes in regulations and fee schedules, ensuring timely communication to guarantee adherence to both state and federal guidelines.• Achieved targeted annual, semi-annual, quarterly, and monthly business retention objectives through the delivery and successful negotiation of renewal contracts with the State of Colorado.• Executed the successful implantation and meticulous monitoring of the Performance Improvement Project (PIP) yielding a 2% increase in dental utilization.• Streamlined administration processes for client programs, ensuring adherence to State of Colorado's expectations and contract terms; enhanced communication accuracy and efficiency, surpassing RFP requirements.• In charge of updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.• Formulated and constructed a quality improvement strategy aligned with organizational objectives and regulatory requirements, resulting in improved HEDIS performance.• Conducted comprehensive audits and assessments to verify compliance with CMS, HCPF, and NCQA regulations; identified and resolved 100% of non-compliance issues, ensuring adherence to industry standards.• Analyzed quality data, prepared detailed reports, and presented program initiatives at committee meetings, resulting in transparent tracking and progress reporting that drove data-informed decision-making and program improvement.

Aurora, Co, Us

Drove day to day customer acquisitions and customer re-activations, which has led to overall business expansion. Developed new business accounts, which consist of overseeing the onboarding of new sales orders, customer inquiries, and yearly contracts. Identified, developed, and attained new customers, which included establishing and managing daily prospect logs within our CRM.• Developed and executed strategies to onboard new business accounts, managing sales orders, customer inquiries, and contractual agreements; resulting in a 10% increase in customer acquisition and $150k in additional revenue annually.• Identified untapped market segments to expand business operations, monitored revenue streams, and implemented strategies to increase profitability.• Leveraged networking and relationship building to identify and acquire new clients, fostering industry partnerships and increasing revenue.• Successfully negotiated and closed new business opportunities, driving sustained revenue growth.

Birmingham , Gb

Manage overall daily operations of 500+ major accounts, which include overseeing the sales quotes and orders, customer inquiries, and yearly contracts while working in a demanding environment. Ensured accurate quotes, quarterly and yearly budgets, and time frames for new and existing customers by working closely with the outside regional managers. • Lead standard operating procedure projects; developed and implemented pertaining customer service procedures.• Achieved targeted goal for eight consecutive months in 2018; attained desired goal in 2019 for nine consecutive months.• Regional Sales Growth leader for 4/12 months in 2019; Leader in cross-sales and add-on sales for all of 2019• Grew territory by 35% over goal in the month of August 2018.

Oak Brook, Il, Us

Oversaw fast-paced department against aggressive sales goals and requirements. Generated revenue stream through major account management, account prospecting, cold calling, and proactive networking. Collaborated closely with key clients to gather, analyze and translate needs into sales solutions. • Negotiated and closed contracts successfully with clients; capturing $750K in additional new revenue within one year.• Trained and mentored a team of 10+ employees while implementing new strategy and techniques.• Identified new business opportunities through prospecting, cold calls, qualifying, referrals and leveraging existing lead generation tools.• Effectively managed budgets and tracked costs for accurate reporting and analysis.

Cape Coral, Florida, Us

Controlled major client accounts, including ongoing maintenance and service across diverse needs. Define targeted strategies for growth. Worked across departments to ensure excellent and customer satisfaction. Assisted in development and delivery of new staff training.• Orchestrated successful dissemination of critical training kits, press packets and other collateral.• Skillfully handled escalations, quarterly business reviews, and vital business material pertaining to clients and company.• Developed and implemented marketing and advertising campaigns; tracked data; maintained promotional material; planned meetings, and maintaining databases by preparing reports for clients.

Responsible for all data management, analyzing client files for accuracy and communicating with teams on necessary changes to ensure compliance. Managed all report generation, purchase order processing, and preparing invoices. Collaborated with cross functional teams on analyzing current processes and developing strategies to improve performance. • Established a rapport with customers, providing support on general product questions, sales quotes, and account initiation. • Fulfilled all escalated customer service issues, investigating and resolving conflicts to improve sales opportunities.

Libertyville, Illinois, Us

• Utilized different computer applications (SAP and Excel) to enter detailed information regarding Value Added Tax reclamation• Converting USD currency to various foreign currencies

Master'S Of Healthcare Administration, Project Management

Bachelor Of Science (B.S.), Business Administration, Management And Operations

High School Honors Diploma