Logan Horn Email & Phone Number

Wellesley Hills, Massachusetts, US

• access to vital healthcare services for 55,000+ children and families annually.
• Monitor changes in regulations and fee schedules, ensuring timely communication to guarantee adherence to both state and federal guidelines.
• Achieved targeted annual, semi-annual, quarterly, and monthly business retention objectives through the delivery and successful negotiation of renewal contracts with the State of Colorado.
• Executed the successful implantation and meticulous monitoring of the Performance Improvement Project (PIP) yielding a 2% increase in dental utilization.
• Streamlined administration processes for client programs, ensuring adherence to State of Colorado's expectations and contract terms; enhanced communication accuracy and efficiency, surpassing RFP requirements.
• In charge of updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.

Aurora, CO, US

• Drove day to day customer acquisitions and customer re-activations, which has led to overall business expansion. Developed new business accounts, which consist of overseeing the onboarding of new sales orders, customer.
• Developed and executed strategies to onboard new business accounts, managing sales orders, customer inquiries, and contractual agreements; resulting in a 10% increase in customer acquisition and $150k in additional.
• Identified untapped market segments to expand business operations, monitored revenue streams, and implemented strategies to increase profitability.
• Leveraged networking and relationship building to identify and acquire new clients, fostering industry partnerships and increasing revenue.
• Successfully negotiated and closed new business opportunities, driving sustained revenue growth.

Birmingham, GB

• Manage overall daily operations of 500+ major accounts, which include overseeing the sales quotes and orders, customer inquiries, and yearly contracts while working in a demanding environment. Ensured accurate quotes.
• Lead standard operating procedure projects; developed and implemented pertaining customer service procedures.
• Achieved targeted goal for eight consecutive months in 2018; attained desired goal in 2019 for nine consecutive months.
• Regional Sales Growth leader for 4/12 months in 2019; Leader in cross-sales and add-on sales for all of 2019
• Grew territory by 35% over goal in the month of August 2018.

Oak Brook, IL, US

• Oversaw fast-paced department against aggressive sales goals and requirements. Generated revenue stream through major account management, account prospecting, cold calling, and proactive networking. Collaborated.
• Negotiated and closed contracts successfully with clients; capturing $750K in additional new revenue within one year.
• Trained and mentored a team of 10+ employees while implementing new strategy and techniques.
• Identified new business opportunities through prospecting, cold calls, qualifying, referrals and leveraging existing lead generation tools.
• Effectively managed budgets and tracked costs for accurate reporting and analysis.

Cape Coral, Florida, US

• Controlled major client accounts, including ongoing maintenance and service across diverse needs. Define targeted strategies for growth. Worked across departments to ensure excellent and customer satisfaction. Assisted.
• Orchestrated successful dissemination of critical training kits, press packets and other collateral.
• Skillfully handled escalations, quarterly business reviews, and vital business material pertaining to clients and company.
• Developed and implemented marketing and advertising campaigns; tracked data; maintained promotional material; planned meetings, and maintaining databases by preparing reports for clients.

• Responsible for all data management, analyzing client files for accuracy and communicating with teams on necessary changes to ensure compliance. Managed all report generation, purchase order processing, and preparing.
• Established a rapport with customers, providing support on general product questions, sales quotes, and account initiation.
• Fulfilled all escalated customer service issues, investigating and resolving conflicts to improve sales opportunities.

Libertyville, Illinois, US

• Utilized different computer applications (SAP and Excel) to enter detailed information regarding Value Added Tax reclamation
• Converting USD currency to various foreign currencies

Master'S Of Healthcare Administration, Project Management

Bachelor Of Science (B.S.), Business Administration, Management And Operations

High School Honors Diploma