With experience in application support, software development, and information technology, I specialize in creating innovative solutions that enhance operational efficiency and drive the success of my teams. My career journey has equipped me with a diverse skill set and a unique perspective on problem-solving and technology implementation.Early in my career, I excelled in roles that required meticulous attention to detail and a proactive approach to customer service. My ability to consistently exceed performance metrics and contribute both tangibly and intangibly to my groups quickly set me apart, leading to recognition for my contributions and opportunities to work on new initiatives. Transitioning into the tech industry, I pursued a degree in Computer Science, combining my passion for technology with a solid educational foundation. My role as a junior developer at for an ag-tech startup allowed me to transform theoretical knowledge into practical application, contributing to the development of advanced logistics software for the agriculture industry.As an IT specialist for a large MSP, I played a crucial role in the IT migration of a major client to our Las Vegas site. Serving as the primary IT contact, I successfully managed network configurations and troubleshooting, ensuring a seamless transition and consistently high performance metrics.Currently, as a Systems Engineer in an application support department, I support a suite of applications to ensure the stability and performance of mission-critical operations for our clients. I work closely with cross-functional teams to troubleshoot issues, implement enhancements, and provide comprehensive support to end-users. Aside from keeping a high-standard with regard to KPIs, I pride myself on contributing in other, lasting ways, like creating documentation for common software issues for use by internal and external contacts. My professional philosophy centers around continual growth and leveraging technology to solve complex problems. I am passionate about driving innovation and delivering tangible value through my work. Let's connect to explore opportunities for collaboration.