Logan Wacker Email & Phone Number

Columbus, OH, US

San Francisco, California, US

• Managing three different products SKUs: Calm Business, Calm Workshops, and Calm Health.
• Managing a $2.5M ARR book of business, strategically driving account adoption, retention, and growth through monthly campaigns, QBRs with HR benefits leaders, and analyzing individual accounts to ensure high customer.
• Led the implementation and strategic deployment of Calm for 90-125 mid-market accounts, ensuring smooth onboarding and alignment with client goals.
• Achieved a 95.2% net retention rate in 2023 by fostering strong client relationships, proactively addressing challenges, and conducting in-depth quarterly business reviews.
• Mentor to 4 Customer Success team members over nearly two years, providing guidance on client success strategies, professional growth, and best practices for client relationship management.
• Exceeding individual retention targets in 2024 through strategic product adoption initiatives, leveraging data insights, and consistently identifying opportunities to maximize client engagement.

San Francisco, California, US

Chicago, IL, US

• Increased retention rate and reduced churn by implementing targeted product adoption initiatives, helping clients realize immediate and long-term value from ActiveCampaign’s offerings.
• Trained and mentored 5 new hires over one year, accelerating their ramp-up and improving team performance by providing hands-on guidance in customer interactions and internal processes.
• Acted as a trusted resource for the Customer Success team, offering insights and support on complex client issues and workflow management to enhance team efficiency and cohesion.

Chicago, IL, US

• Conducted 5-7 strategic calls per day to optimize client engagement, address challenges, and refine account-specific strategies in email marketing, marketing automation, and CRM.
• Developed customized automation and CRM strategies to enhance clients’ customer experiences, identifying opportunities to automate processes and increase operational efficiency.
• Performed comprehensive account reviews that enabled clients to fully leverage ActiveCampaign’s suite of tools, driving further automation and operational improvements.
• Awarded 2019 "Rookie of the Year" for the Customer Success Department, recognizing exceptional performance and rapid mastery of role responsibilities.
• Consistently exceeded monthly targets, achieving 119.4% of quota in 2019 and 125% in 2020, reflecting a results-oriented approach and commitment to customer success.

Columbus, Ohio, US

• Generated new business as a 3-member Sales Team.
• Executed the sales process from prospecting to closing.
• Closed 59.0% of Acceptd's 2019 sales team revenue as of May 31, 2019.
• Closed 66.9% of Acceptd's 2018 sales team revenue.
• Closed 25.8% of Acceptd's 2017 sales team revenue in my first six months.
• Closed 140 new accounts, equivalent to ~25% of Acceptd's client base in May 2019.

US

• Oversaw 74 active fraternity members and 16 position managers.
• Conducted weekly meetings that fostered entrepreneurship, innovation, and creativity.
• Created and implemented strategic visioning projects to benefit the future of the fraternity.

New Brunswick, NJ, US

• Managed documentation, databases, and conferences for a call center project.
• Completed required deliverables for a large project involving Ethicon's complaint handling system.
• Experienced collaboration efforts necessary for project management.
• Learned the lifecycle for development and implementation of projects and systems.
• Finished a project in the shortest amount of time that my manager has seen in her 30+ years at Ethicon and 5 years managing Ethicon’s complaint handling system (similar project took two months longer).

• Created a micro-business with a $5,000 loan from the University of Dayton.
• Individual sales of $1,400 (45%) and company sales of $3,100.
• Controlled the supply chain, inventory, and operations of the micro-business.
• Collaborated with co-workers to sell 200 units within a four month period.