Logan Workman Email & Phone Number

Atlanta, Ga, Us

Spokane, Washington, Us

•Advanced from IT Specialist 1 to IT Analyst 2 within one year at Spokane Housing Authority.•Collaborated with vendors to procure IT equipment and technologies, based on thorough research and analysis.•Introduced new software and technologies, ensuring consistent configurations across the organization.•Managed tasks related to Active Directory and assisted in preparation for transitioning the workplace to a fully joined Azure AD workplace.•Assigned permissions to staff in SharePoint and other software, managing security groups, distribution lists, and access controls.•Collaborated with IT department members to refine company and group policies, maintaining and editing Group Policy Objects (GPO).•Managed assigned projects from inception to completion, demonstrating strong project management skills.•Maintained and updated IT equipment regularly and managed IT inventory, ensuring optimal resource allocation.•Collaborated with IT team members to assist the team with applications for government-based grants for cybersecurity and other IT-related funding and resources.•Stayed up-to-date on the latest Microsoft GCC offerings, suggesting potential solutions to administrative staff and understanding changes to existing licensed software for staff members.•Evaluated phishing emails to protect the organization’s information and managed initial incident response, ensuring quick resolution of issues.•Created Knowledge Base articles based on Helpdesk trends and provided training to staff, promoting a cyber secure and independent work environment.

Spokane, Washington, Us

•Managed the organization’s help desk, maintaining an average Service Level Agreement (SLA) response time of 1 hour and prioritizing First Contact Resolution (FCR) on all tickets.•Diagnosed and resolved technical issues with computers, peripherals, software, and hardware, showcasing strong troubleshooting skills.•Collaborated with IT team members to develop and implement solutions for staff problems, enhancing operational efficiency.•Built and provisioned new laptops for staff, installing computers, peripherals, VOIP systems, and other technologies in new staff workspaces.•Managed user account lifecycle within Hybrid Azure joined Active Directory and Microsoft 365 Administrative Suite, ensuring smooth onboarding/offboarding of staff.•Assisted in transitioning from Tenmast to Yardi ERP software, facilitating smooth software migration.

Liberty Lake, Wa, Us

•Provided top-notch customer support via phone, email, and chat channels, addressing inquiries, and resolving technical issues related to Open Eye's software and hardware products.•Utilized remote desktop tools, phone, and email support to troubleshoot and diagnose technical problems, providing step-by-step guidance and resolutions to ensure customer satisfaction.•Demonstrated expertise in Open Eye's product portfolio, including NVRs, IP cameras, and video management software, assisting customers with installation, configuration, and troubleshooting.•Collaborated closely with cross-functional teams, including sales, engineering, and quality assurance, to escalate and resolve complex technical issues, ensuring seamless customer experience and product improvement.•Contributed to the development of knowledge base articles and support documentation, providing self-help resources and empowering customers to troubleshoot common issues independently.•Collaborated with internal teams to identify recurring technical issues and provide feedback for product improvement, enhancing the overall customer experience.•Assisted customers with software updates, patches, and system upgrades, ensuring optimal performance and security of Open Eye's products.

Folsom, California, Us

•Successfully diagnosed and resolved maintenance issues in residential buildings.•Utilized various tools and equipment to perform maintenance tasks.•Maintained detailed records of maintenance activities, including work orders, repairs, and inventory.•Interacted with residents to address their maintenance concerns, fostering excellent communication and customer service skills.•Adapted to changing maintenance requirements and acquired new skills through on-the-job training.

Folsom, California, Us

•Utilized CRM and Analytic software to input, analyze, and track client metrics.•Demonstrated proficiency in using Microsoft and Google software to create documents and spreadsheets.•De-escalated situations involving disgruntled residents and prospects.•Utilized active listening skills to identify and address clients' needs effectively.•Collaborated with clients to complete official documentation following federal, state, and company policies, emphasizing attention to detail and compliance with regulations.