Since 1998, Businessolver has delivered market-changing benefits administration technology supported by an intrinsic responsiveness to client needs. It creates client programs that maximize benefit program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefit selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

* Spearheaded effort to migrate multiple eHealth application monoliths onto new shared micro-services. Improved our Engineer Architecture Group review process * Guided teams to introduce the AI machine learning-based Healthcare Plan Recommendation onto our eCommerce Platform and significantly improved the AI machine learning-based Sales Agent Scoring and Lead Scoring features* Led Engineering and SRE to move eHealth systems from eHealth datacenter to AWS successfully* Driving Engineering to migrate the Ad Hoc Call Center Sales Script application into a flexible Script Designer and Script Engine that can be managed by Sales directly* Directed Engineering to work with internal CommOps and telephonic vendor Nice to migrate eHealth Call Center Sales Applications from on premise Cisco system to Nice’s SaaS system* Transformed QA into an automation-focused organization by practically adopting the Shift-Left practice. Duration of release regression tests is shortened from more than 3 days to just a few hours as a result* Fostered a collaboration culture among various Engineering teams and Product Owners. Greatly reduced team barriers due to geographical, language and cultural differences

Manage multiple engineering teams in various locations to work on projects to develop new features for Marketo’s Engagement Platform using full stack of UI, Server, Database, and Big Data technologies• Establish relationships with stakeholders including services, sales, support, product management, and other engineering teams to prioritize critical and challenging projects• Leverage Reactive Programming with Akka Cluster and Big Data storage such as HBase to develop a highly parallel marketing campaign processing engine• Successfully led engineering teams to transform core platform component architecture for marketing campaign evaluation engine and Solr data synchronization to use Kafka, Spark, and HBase technologies for scalability and performance purpose.• Collaborated with product management to drive Account Based Marketing (ABM) initiative; Steered multiple engineering teams to implement ABM platform components by leveraging Spark, Kafka, Solr, and Spring technologies.• Led initial effort to define the architecture and develop the Adobe Experience Platform (AEP)'s B2B CDP• Managed team to develop scalable and robust Marketo integration components with social networks such as Facebook, Google, and LinkedIn• Successfully eliminated the chaos around the lifecycles of defect investigation, quality assurance, and patch releases by completely revamping the processes• Continued to enhance product security by implementing access privilege system for internal power users and delivering Audit Trail feature to customers• Recruit and train engineers to become best performers

Led technical consultants to deliver software implementations for clients and handle their requirements• Successfully deploy and integrate xMatters Relevance Engine (SaaS, PaaS, and On Premise) with ITSM systems like Remedy, CA SD, HPSM, and ServiceNow for more than 25 clients. Review clients’ requirements, SLM/SLA, and problem management processes and apply technologies to fit business needs• Ensure client success by handling client requests, investigating on the issues, and assigning consultants to implement the requirements. Provide ongoing technical guidance to clients• Refine service engagement and delivery model. Leverage agile methodology as the foundation and further improve the delivery processes to increase efficiency and enhance repeatability• Revamp training and provide guidance to team members

Managed key client relationships and ensure Autonomy (Zantaz) provides customer-driven SaaS on electronic communication archival and retrieval to key customers• Achieved 30% improvements in various SLA metrics by identifying key performance drivers and implementing new monitoring mechanisms to detect and resolve issues earlier. • Handled client requests and requirements by diagnosing issues and leading small team of operation and development engineers to implement technical solutions• Created logical and technical designs from high priority customer requirements. Managed Operations and Professional Services projects to turn designs into product features

Wily was acquired by CA in early 2006. Wily delivered leading-edge application performance management solutions to Fortune 3000 customers. Managed Application Performance Management Practice. Responsible for scoping engagements, generating SOWs, developing project plans, growing Services revenue, training consultants, and achieving good customer relationships• Achieved highest customer satisfaction rates among all CA Practices by using standardized implementation methodology and delivery processes to manage consulting engagements• Shortened the Services sales cycles and defused potential customer objections by designing Services Offerings to deploy Wily to manage J2EE and .Net applications. Produced collateral and assisted sales teams to communicate services values. Trained Worldwide sales force on Services positioning, sales processes, and catalog of offerings• Increased revenue by managing programs to turn Services-developed product components into resalable offerings; spearheaded efforts to launch off-site consulting services and subscription-based Software as a Service • Enabled sales colleagues to close multiple $1mil+ services deals by creating and leveraging APM Maturity Model and Enterprise Deployment Model as guidelines for customers to achieve high management capabilities• Executed multiple sales campaigns to promote services according to product releases and customer events; leveraged ITIL to assist customers to improve Quality of Services (QoS) and Services Level Management (SLM) capabilities

Peppers and Rogers Group was the pioneer of One-to-One Marketing. The founders of the company have published many well known literature in this area.We assisted our clients to define a customer strategy and develop a roadmap to leverage information technology (e.g. CRM, customer information data-warehouse) to achieve the requirements. We would then provide guidance to the technical implementation team to ensure that all key objectives of the engagement are met.My clients include Fortune 500 hospitality and health-care companies.

Led team of veteran software engineers to develop Terraspring’s iFabric Control Center application• Reported to Terraspring founders and managed product development, testing, and documentation teams to convert Terraspring’s Data Center Automation offering from IaaS to licensed software • Delivered recommendations on Sun N1 (Automatic Data Center Management System)’s competitive strategy after analyzing competitors including Veritas, IBM, HP, Opsware, and CA• Enabled global sales professionals to beat competitors’ products by providing detailed competitive analysis; promoted Sun N1 by presenting strategic differences among players to worldwide field professionals• Implemented processes to diagnose software issues and successfully reduced the number of known defects from over 1000 to less than 20 within a year. Handled PaaS client requests by diagnosing issues and leading engineers to tackle issues

Led project teams to launch and deploy products; recruited prospective customers into the early adopter co-development program. Annuncio was eventually acquired by PeopleSoft • Directed launch of e-CRM Offer Management by analyzing industry landscape, interviewing customers, drafting market requirements document, devising product roadmap, executing plan, positioning product, and managing multiple development teams to develop products• Sped up development by ~30% by implementing Extreme Programming techniques: including staged delivery, small tasks with binary completion tracking, change control processes and risk management• Assisted executives to complete $40 million acquisition of Brightinfo by conducting due diligence

As co-founder, secured venture funding; devised product strategy and led product development; also responsible for pre-sales and managed projects to deploy solutions on customer sites.• Launched products by formulating product roadmaps and led engineering teams to develop Java server infrastructure and client user interfaces. Presented business plans to global venture capitalists and secured funding• Co-developed two software patents 5,920,725 and 6,018,805 on dynamic software object framework• Positioned company to be selected as one of the top 50 innovative US companies in the Demo ’98 conference • Co-led successful merger with another startup to augment Adaptivity’s product lines and implemented plan to integrate products• Won contract deals from customers including GM, Cisco, Clarify, and NBCi with combined value of more than $1.5 million and led deployment efforts for clients