As a BTech in Information Technology from JEPPIAAR SRR Engineering College, I have developed a strong foundation in technical skills and business acumen. My most recent role was as a Senior Associate Consultant at Hewlett Packard Enterprise, where I created contracts, prepared invoices, maintained tariff structures, and resolved customer queries. I have also worked as a trainer in SAP for various regions and processes, demonstrating my ability to communicate effectively and share knowledge.Prior to joining HPE, I was a Customer Service Representative at Amazon, where I provided technical support and expertise in both chat and voice support for e-commerce products. I resolved over 300 weekly customer inquiries via email and phone, consistently exceeding targets and receiving positive feedback. I also trained and mentored new employees, showing my leadership and teamwork skills. I am passionate about delivering excellent customer service and creating value for the clients and the company. I can bring diverse perspectives and experiences to the team, as I have worked with different cultures and markets. I am eager to learn new skills and take on new challenges that align with the organization's culture and goals.