Delivered process automation solutions for customer helpdesk and retail channels using RPA.Managed transaction migration to a new architecture.Led a 20-member team to implement universal ID authentication.Conducted market research, UX design, and product launch initiatives.Enhanced omni-channel experience with data analytics tools (Tableau, Google Analytics, Kibana).

Over 15 years of IT and Telecom experience in consulting, pre-sales, solution architecture, and project management.Expert in agile methodologies on Digital channel experience. Demonstrated strength in problem discovery, market research, intelligence requirements gathering on customers and competitors, benchmarking analysis and business plan validation.Managed product lifecycles for converged networks in top hotels.Hands on Experience as an incident manager and played a vital… Show more Over 15 years of IT and Telecom experience in consulting, pre-sales, solution architecture, and project management.Expert in agile methodologies on Digital channel experience. Demonstrated strength in problem discovery, market research, intelligence requirements gathering on customers and competitors, benchmarking analysis and business plan validation.Managed product lifecycles for converged networks in top hotels.Hands on Experience as an incident manager and played a vital role in bringing down the call volume landing at call centers thereby saving project cost and increasing the Profit to the organization.Assist with monitoring and tracking incidents to ensure resolution is provided within the customer Service Level Agreement. Show less

Installed and configured IPTV systems for Telefonica.Managed subsystems including middleware, content management, and Oracle DB.Conducted testing, documented defects, and resolved issues using Wireshark.

Closed a $20M deal selling hospitality TV sets to hotels.Managed strategic business transition for the TV segment.

Product Manager @ DoCoMo interTouch, Singapore Jul 2008 - Apr 2010 Directed a global team of product managers handling customer issues across the globe Managed ITIL service delivery experience, applied change management process to manage country's request using ITIL framework Defined escalation process & L3 support as part of product management, and managed product life cycle experience Proactively defined use-case requirement document for IPTV, VOIP and… Show more Product Manager @ DoCoMo interTouch, Singapore Jul 2008 - Apr 2010 Directed a global team of product managers handling customer issues across the globe Managed ITIL service delivery experience, applied change management process to manage country's request using ITIL framework Defined escalation process & L3 support as part of product management, and managed product life cycle experience Proactively defined use-case requirement document for IPTV, VOIP and HSIA Driving product roadmap, Gather and prioritize the functional and technical requirements into a prd document and act a product owner to run an agile development team Translating the BRD to PRD and representing business face for agile scrum team. Identified new Opportunities and technology trends, led cross functional teams, developed business plans & led execution Show less

Pre-Sales Engineer @ Percipia, Chennai, India Sep 2007 - Jun 2008 SME for IPTelephony and custom solution requirements for hospitality industry based on Cisco CCM and asterisk based IPBX Developed technical presentations and recommended hardware, software release schedules & applications roadmap Performed network design and assessments, and minimized the complex issues through effective troubleshooting Delivered accurate, appropriate Bill of Materials, Diagrams… Show more Pre-Sales Engineer @ Percipia, Chennai, India Sep 2007 - Jun 2008 SME for IPTelephony and custom solution requirements for hospitality industry based on Cisco CCM and asterisk based IPBX Developed technical presentations and recommended hardware, software release schedules & applications roadmap Performed network design and assessments, and minimized the complex issues through effective troubleshooting Delivered accurate, appropriate Bill of Materials, Diagrams, and Scope of Work for proposals Responded to Voice IPBX RFP's Optimized the network pre-requisites in launching asterisk based IP PBX product Show less

Implementation, commission and testing of WIMAX networks and worked for telsima’s StarMax deployment for VSNL India.Worked as a project engineer for WIMAX roll-out including,1 Actively involved in Network planning and Antenna positioning for greater throughput and achieved 30Mbps in the testing phase2 Hands on planning and effective manpower utilisation3. Actively involved in troubleshooting the end and core switch.

Worked for a project "RSA Encryption in symbian Mobile phones as a software-plugin:Abstract : Using the data channel for sending encrypted voice packets instead of using regular GSM voice channel. Its in the prototype stage.