Business Development Manager, Buddies Mobilespot Pvt LtdTM, January 2022 - Present• Plan and direct daily operations, develop strategies to improve customer service, drive sales, and increase profitability.• Create store policies and marketing programs to grow the customer base.• Ensure high store standards, resolve customer complaints, and maintain efficient service.• Merchandise products effectively to maximize sales and profitability.• Liaised with directors and teachers, evaluated teacher performance, and prepared teaching schedules.

Education Manager, Lanchestter Academy Pvt Ltd - Powered by Reynolds International, October 2012 - February 2019• Organized and managed educational programs, secured funding, and supervised staff.• Collaborated with instructors on lesson plans and teaching duties.• Mentored junior staff and mediated interpersonal conflicts.• Liaised with directors and teachers, evaluated teacher performance, and prepared teaching schedules.

Assistant Manager - Lease Abstraction, GENPACT, Formerly GE Capital's, January 2011 - October 2012• Managed a 9-member team in lease accounting processes for U.S. domestic and international regions.• Demonstrated expertise in cash application, lease administration, recovery set-up, and manual billing.• Prepared metrics, reports, and forecasts to ensure timely and quality deliverables.• Communicated with clients to address their needs and ensure process improvements

Assistant Manager - Lease Abstraction, GENPACT, Formerly GE Capital's, January 2011 - October 2012• Managed a 9-member team in lease accounting processes for U.S. domestic and international regions.• Demonstrated expertise in cash application, lease administration, recovery set-up, and manual billing.• Prepared metrics, reports, and forecasts to ensure timely and quality deliverables.• Communicated with clients to address their needs and ensure process improvements

Senior Analyst - Lease Abstraction, Accenture Credit Services, formerly known as Zenta Knowledge Services India (P) Ltd., also referred to as Global Realty Outsourcing (GRO), 2005 - 2010.• Conducted lease accounting processes for F&A global clients, including AP, AR, and lease administration.• Prepared year-end reconciliations and budget forecasting.• Generated metrics and reports for monitoring performance and delivering client MIS.• Process Executive - Credit Card Dept., Trayee Business Solutions India (P) Ltd., 2003 - 2005• Managed credit card application processing operations, meeting service level agreements.• Resolved issues by coordinating with HSBC officers and keeping the team informed about industry trends.

Process Executive - Credit Card Dept., Trayee Business Solutions India (P) Ltd., 2003 – 2005• Managed credit card application processing operations, meeting service level agreements.• Resolved issues by coordinating with HSBC officers and keeping the team informed about industry trends.