Maintained an up-to-date understanding of industry news, trends, regulations and best practices.Generated admissions by conducting Above the Line (ATL) & Below The Line (BTL) marketing activities such as- seminars in schools, open seminars in town & residential spots.Explained products and strategies to clients in simple language.Identified areas of improvement ni processes, operations, customer service., then developed solutions accordingly.Providing ongoing training and coaching for sales staff on effective selling strategies and customer service skills

Executed on outbound calling strategy to warm leads, leading to a close rate of 26%, which exceeded expectations by 50%.Understand the Need of the customer and mapped the product according to their needs.Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement.ACHIEVEMENTSConsistently achieved self and company goals for 4 assessment in a row.Top performer of the week for consequent 3 times.Having only 2% of getting cancelled of total revenue generated.Conducted market research to opportunities for growth and expansion.