Business Analyst with a Bachelor's in Commerce and a passion for digital content management. Demonstrated expertise in enhancing online retail platforms, optimizing product listings, and driving customer engagement. Proficient in SAP (S4 HANA), JIRA, and MS Excel, with a keen eye for vendor management and content organization. A creative problem solver with a track record of implementing strategic improvements to boost sales performance. Recognized as a two-time Rock Star awardee for outstanding contributions. Adept at leveraging technology and analytics to achieve e-commerce excellence.

• Manage digital content across various platforms and systems for TCS and its clients.• Analyze and document gathered requirements, maintaining thorough documentation of product features, updates, and enhancements.• Coordinate with the IT department to ensure timely website changes/updates.• Provide timely project progress updates and respond promptly to client inquiries.• Analyze and report metrics such as weekly/monthly sales by department, new product sell-through, and offering code performance.• Configure ticket workflows in JIRA to align with organizational business processes and requirements.• Onboard and maintain requirements into SAP (S4 HANA) system, including product updates for retail store systems.• Enhance the Canada Home Depot site by populating data from e-commerce sites.• Expertise in vendor management and content management.• Coordinate with various departments for the successful launch of products.• Led a facet quality project to enrich website attribute values, enhancing customer browsing experience.• Ensure exceptional customer service by addressing and resolving issues promptly.• Validate and ensure submission forms meet business standards.• Implement changes to maximize organizational efficiency.• Provide strategic guidance on pricing models, product positioning, and promotional activities.