As the Consulting Leader at Xcustomer Group, I have specialized in transforming Customer Experience and Employee Experience across various companies in multiple sectors throughout Latin America. My approach is deeply focused on understanding the audience, developing strategies based on empathy, and a strong orientation towards results.Over the past few years, I have dedicated my career to developing and training multidisciplinary work teams in customer experience management. My goal has been to cultivate leaders capable of driving high-impact corporate transformation and innovation, always with the customer at the heart of every action.As a key facilitator in the design and development of projects, I focus on driving innovation through agile methodologies, constantly seeking to improve processes, policies, and tools. My approach is to achieve sustainable profitability, using key performance indicators like NPS, CSAT, CES, and customer loyalty. Additionally, I am deeply involved in digital transformation, ensuring that each project not only meets current objectives but is also aligned with the trends and demands of the digital future.With a solid background in strategy and commercial intelligence teams, I have primarily worked with large companies to develop effective value propositions and business models. I have also led the training of highly customer-oriented work teams, ensuring that each project aligns with the company's objectives and needs.Important clients and projects developed in Latin America:Venta directa / Beauty & Personal Care: Belcorp (Perú | Brasil), Natura (México)Salud: La Cardio, Fundación Santa Fé de Bogotá, Audifarma (Colombia); Difare (Ecuador)Seguros: Global Seguros (Colombia)Alimentos: Nutresa | ACO (Alimentos al Consumidor) (Colombia)Servicios: Servientrega (Colombia)Retail: ETA Fashion (Ecuador), Ripley (Perú)B2B: Ultracem, Bekaert (Colombia), Firma.cl (Chile)