Luiz Gianesella
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Luiz Gianesella Email & Phone Number

Gerente de Consultoria Interna - Transformação Organizacional at Natura
Location: Peru, Peru, Peru 11 work roles 3 schools
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Current company
Role
Gerente de Consultoria Interna - Transformação Organizacional
Location
Peru, Peru, Peru
Company size

Who is Luiz Gianesella? Overview

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Quick answer

Luiz Gianesella is listed as Gerente de Consultoria Interna - Transformação Organizacional at Natura, a company with 44908 employees, based in Peru, Peru, Peru. AeroLeads shows a matched LinkedIn profile for Luiz Gianesella.

Luiz Gianesella previously worked as Head of Consulting and Projects at Cx Latam Group and Gerente de consultoría at Xcustomer360. Luiz Gianesella holds Master'S Degree, Marketing Research from Fia - Fundação Instituto De Administração.

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Natura

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Profile bio

About Luiz Gianesella

As the Consulting Leader at Xcustomer Group, I have specialized in transforming Customer Experience and Employee Experience across various companies in multiple sectors throughout Latin America. My approach is deeply focused on understanding the audience, developing strategies based on empathy, and a strong orientation towards results.Over the past few years, I have dedicated my career to developing and training multidisciplinary work teams in customer experience management. My goal has been to cultivate leaders capable of driving high-impact corporate transformation and innovation, always with the customer at the heart of every action.As a key facilitator in the design and development of projects, I focus on driving innovation through agile methodologies, constantly seeking to improve processes, policies, and tools. My approach is to achieve sustainable profitability, using key performance indicators like NPS, CSAT, CES, and customer loyalty. Additionally, I am deeply involved in digital transformation, ensuring that each project not only meets current objectives but is also aligned with the trends and demands of the digital future.With a solid background in strategy and commercial intelligence teams, I have primarily worked with large companies to develop effective value propositions and business models. I have also led the training of highly customer-oriented work teams, ensuring that each project aligns with the company's objectives and needs.Important clients and projects developed in Latin America:Venta directa / Beauty & Personal Care: Belcorp (Perú | Brasil), Natura (México)Salud: La Cardio, Fundación Santa Fé de Bogotá, Audifarma (Colombia); Difare (Ecuador)Seguros: Global Seguros (Colombia)Alimentos: Nutresa | ACO (Alimentos al Consumidor) (Colombia)Servicios: Servientrega (Colombia)Retail: ETA Fashion (Ecuador), Ripley (Perú)B2B: Ultracem, Bekaert (Colombia), Firma.cl (Chile)

Listed skills include Leadership, Consulting, Business Model Development, Kpi Dashboards, and 38 others.

Current workplace

Luiz Gianesella's current company

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Natura
Natura
Gerente de Consultoria Interna - Transformação Organizacional
Brazil
Website
Employees
44908
AeroLeads page
11 roles

Luiz Gianesella work experience

A career timeline built from the work history available for this profile.

Gerente De Consultoria Interna - Transformação Organizacional

Brazil

Head Of Consulting And Projects

Current

Latam

- Responsible for the corporate strategy for planning, execution, and monitoring of all consulting projects across LATAM.- Management and control of the consulting budget, ensuring profitability objectives.- Guidance and mentoring on topics related to customer and employee experience management, focusing on experience-oriented organizational.

Jun 2022 - Present

Gerente De Consultoría

Lima, Perú

  • Responsable por la gestión integral de proyectos en Customer Experience ytransformación centrada en el cliente:o Diagnóstico y diseño de estructura del área de Customer Experience;o Mapeo de procesos internos y.
  • Gestión de equipos de consultores multidisciplinares en diferentes países paraproyectos en sectores como: farmacéutico, retail, turismo y hotelería, educación,ventas por mayor, entre otros.o Empresas líderes en sus.
Sep 2019 - Sep 2022

Commercial Coordinator

Provincia De Lima, Peru

Design, implementation and monitoring of the commercial strategy for Brazil and USA. - Coordinate the sales force experience for consultants and leaders- Work with the commercial team to monitor projects and indicators;- Manage and responsable as Product Owner for projects to continuously improve the Value Proposition for the sales force:1) Compensation.

Feb 2017 - Jan 2019

Commercial Analyst

San Isidro District, Lima Region, Peru

- Monitoring the compensation plan for Belcorp's Multilevel Markets (MLM): Brazil and United States- Quantitative and qualitative studies to check the plan financial health. - Analysis to evaluate proposals from the countries to eventual adjustments on the plan, evaluating scenarios to commercial actions, incentives and other initiatives.- Develop KPI's to.

Apr 2016 - Feb 2017

Senior Business Intelligence Analyst

São Paulo Area, Brazil

- Development of models and reports to identify business opportunities, new KPI's creation (dashboards by region or commercial structure) and generate information for strategic decisions- Plan and execute the Brazil's Chief Executive monthly report and presentations to Headquarters- Quantitative and qualitative studies developing analysis based on findings.

Dec 2015 - Apr 2016

Business Intelligence Analyst

Sao Paulo, Brasil

- Quantitative and qualitative studies: business model, KPI's and support to other in-company areas such as education and sales.- Competition control: follow-up of the competitors, their marketing actions (promotions and new products) and commercial actions for the sales force.- KPI's projection: Short and medium term indicators projection and control

Sep 2013 - Dec 2015

Financial Planning Analyst

Warner Bros. Entertainment Group Of Companies

São Paulo, Brasil

- Managerial reports: sales performance; sales goal tracking; performance analysis; monthly reports to the company HQ (new products goals; sales forecast).- P&L analysis: price, costs and contribution margin studies. SKU analysis.- Operational activities monitoring: stock - slow moving products analysis; follow the efficiency of the orders delivery.

Feb 2013 - Sep 2013

Planning Analyst

T4F Entretenimento Brasil

São Paulo, Brasil

- Commercial and financial data control through reports analysis and performing follow-up of business indicators;- Organize and analyze the information for strategic and managerial analysis. Focus on sales, sponsorship and operational data.

Nov 2011 - Feb 2013

Trainee

São Paulo E Região, Brasil

- Advising on M&A projects through financial data breakdown and delivered analysis using due diligence procedures.

Jun 2011 - Nov 2011

Purchase And Foreign Commerce Intern

Rac-Medical

Campinas, São Paulo

- Purchase negotiations, export process and market viability studies to commercialize foreign health products in Brazil.

Jun 2009 - Mar 2010
Team & coworkers

Colleagues at Natura

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3 education records

Luiz Gianesella education

Master'S Degree, Marketing Research

Fia - Fundação Instituto De Administração

Marketing Engineering's Degree Dissertation titled "Factors that influence in the decision making process in a beauty shop", focus on high.

Bachelor, Economics

Faculdades De Campinas - Economics

Activities and Societies: Bank Simulation, Grupo Opções, October 2010. Dissertation titled: "Marketing strategies for luxury companies in.

Bachelor, International Relations

Faculdades De Campinas - International Relations

Activities and Societies: - "How to invest in the stock market" – 2008, Campinas/SP; - 10° Americas Model United Nations – AMUN 2007.

FAQ

Frequently asked questions about Luiz Gianesella

Quick answers generated from the profile data available on this page.

What company does Luiz Gianesella work for?

Luiz Gianesella works for Natura.

What is Luiz Gianesella's role at Natura?

Luiz Gianesella is listed as Gerente de Consultoria Interna - Transformação Organizacional at Natura.

Where is Luiz Gianesella based?

Luiz Gianesella is based in Peru, Peru, Peru while working with Natura.

What companies has Luiz Gianesella worked for?

Luiz Gianesella has worked for Natura, Cx Latam Group, Xcustomer360, Belcorp, and Warner Bros. Entertainment Group Of Companies.

Who are Luiz Gianesella's colleagues at Natura?

Luiz Gianesella's colleagues at Natura include Graciela Maurice, Silvia Mathias, Najylla Cecilia, Marianne Herzfeld Fajardo, and Ema Egaña.

How can I contact Luiz Gianesella?

You can use AeroLeads to view verified contact signals for Luiz Gianesella at Natura, including work email, phone, and LinkedIn data when available.

What schools did Luiz Gianesella attend?

Luiz Gianesella holds Master'S Degree, Marketing Research from Fia - Fundação Instituto De Administração.

What skills is Luiz Gianesella known for?

Luiz Gianesella is listed with skills including Leadership, Consulting, Business Model Development, Kpi Dashboards, Kpi Implementation, Economics, Strategic Insights, and Microsoft Powerpoint.

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