Under SCM department, managing two warehouses, 50,000sqft (E Com sector) & 5,000sqft (German based Electrical supplies)

Managing a portfolio of key accounts, serving as the primary point of contact for clients' logistics needs.Leading a team of account managers, providing guidance and training to ensure exceptional customer service delivery.Developed and executed strategic account plans, resulting in a 15% increase in revenue from existing and newly on-boarded clients.Collaborating with clients to understand their supply chain requirements and propose tailored solutions to meet their specific needs.Monitoring performance metrics and KPIs, addressing issues proactively to ensure high customer satisfaction. Cultivating and maintaining a strong relationship with a diverse client base, understanding their unique logistics challenges.Collaborating with internal teams such as operations, warehousing, and transportation to ensure seamless service execution.Effectively doing price negotiation for long-term contracts, consistently achieving win-win agreements that met both client expectations and company profitability targets.Resolving customer enquiries, concerns, and issues promptly, demonstrating strong problem-solving and communication skills.

Sea Export Expertise: General Cargo, Specialised Cargo & Refrigerated CargoesOversaw customs clearance processes, ensuring compliance with international trade regulations and minimizing delays in customs procedures.Managed transportation operations, coordinating with carriers and freight forwarders to achieve timely and cost-effective deliveries.Provided expert guidance to clients on customs documentation, tariff codes, and import/export regulations, ensuring smooth cross-border movements.Managed containerization of cargo and smooth gate-in of stuffed containers through the port.Negotiated with Shipping lines from PAN India and overseas for freight rates and other charges related to DDU and DDP shipments.Air Exports Expertise: Hazaradous Cargo, Express Cargo, Gathered information about the customer's export requirements (e.g., the type of goods, the destination, and the desired delivery date)Booked airfreight space with airlinesPrepared export documentation (e.g., export declaration, packing list, bill of lading)Co-ordinated custom clearance with the relevant authoritiesTracked shipments and communicated with customers on the status of their shipmentsResolved any pertaining issues that may arise during the export process (e.g., delays, cancellations, damage)Closely monitored the arrival of Goods at DocksSystem Appraisal of Shipping Bills, Status of Shipping Bills, and Customs Examination of Export Cargo. Declaration & Physical Examination, Monitoring EGM etc.

Was Instrumental and led a team of people to execute an Ex-Works Heavyweight & Odd dimensional cargo.Inspected the machinery, dismantled the entire machine, and made the necessary arrangements to transport it to a low-bedded trailer from the Raipur factory to Kolkata CFS.Crates were made and the cargo was intelligently packed so that there was no rust, to ensure the quality, planned and executed a heat treatment to the wood body.Silica gel to restrain moisture of the sea and cargo was packed with a consideration that open inspection could happen, so planned hinged doors in each crateMade a huge turnover for the company and got an Employee of the Year 2019 Award.

Was responsible for retaining the existing business and developing new business possibilities from existing customers. Developed relationships with vendors & and partners for better pricing and service excellence (Shipping Lines, CHA, Transporters, Overseas partners.) Learned to make concise decisions, recommendations, and successful establishment of New Businesses from Existing clients. New business prospect listings to ensure business development is planned in advance.Planning & Reporting to the HOD & Management on the New Business development.Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received.Conducted thorough research about the client’s background, turnover, strengths, weaknesses, and products through online/offline information.Maintained long-term relationships with old and current customers to generate additional revenue for the organization.Worked closely with the Sales Head to drive the organization's growth, product development, and geographical spread.Conducted basic marketplace intelligence and research to map the business potential of existing customers as well as identified new customers.

Was responsible for managing the High Net Worth Real Estate developers of the assigned territory.Achieved the Monthly / Annual Business targets assigned in terms of selling, enhancing, and upgrading the High Net Worth relationships including the sale of new initiatives.Responsible for generating net sales and new revenue, within existing relationships and new clients, by leveraging the broad suite of product offerings to our relevant customer segments.Development and implementation of Major Account / Sales strategy with identification of opportunities and winning opportunities with an eye on increasing market share and maximizing customer retention.Developed sales and marketing strategies and tactics to maximize growth opportunities and continually strengthen market share and revenue achievement.Developed and maintained market intelligence and an understanding of market trends and client business needs.