-Create and deliver training and support materials to customers, including online courses, webinars, and documentation for all Epignosis Products-Work closely with the product and customer success teams to identify customer needs and create relevant training content-Collaborate with other departments, such as marketing and sales, to promote and support customer education efforts-Identify and resolve challenges and issues within the customer education process-Provide training and support to team members on customer education best practices and tools-Lead a team of Trainer Specialists

- Spearheaded the strategic planning, development, and seamless coordination of dynamic product training initiatives for both internal staff and external clientele.- Identified unique customer needs, showcasing the software's capacity to optimize business operations and drive substantial return on investment (ROI).- Pioneered the creation, design, and implementation of online courses, ensuring that personnel remained at the forefront of industry advancements, thereby maximizing productivity and efficiency.

- Cultivated personalized customer relationships through email support, enhancing satisfaction and loyalty.- Created engaging tutorial videos for our channel, facilitating user onboarding.- Conducted customer training via webinars, empowering users with in-depth product knowledge.- Drove happiness initiatives as a dedicated Coordinator, enhancing overall customer experience.- Authored comprehensive Knowledge Base articles for customer self-service support.- Mayor of Asana

YES represents the European Union in international youth entrepreneurship organizations like the G20 Young Entrepreneurs Alliance and the Mediterranean, Africa and Middle East Young Entrepreneurs Network.

YES for Europe – The European Confederation of Young Entrepreneurs – is the main association of young entrepreneurs in Europe (representing around 40.000 young entrepreneurs under 40 years old).It aims at improving the economic and social performance of young entrepreneurship in Europe.YES members include the major national associations of young entrepreneurs from the vast majority of the EU Member States as well as from other European countries such as Turkey, Serbia, Albania, Armenia, Montenegro and Kazakhstan. YES, as the most significant youth entrepreneurship organization in Europe, has the honor to represent the EU to international organizations like the G20 Young Entrepreneurs Alliance.YES actively contributes to the promotion of the entrepreneural spirit in Europe and outside. It stimulates exchanges and network activity between young entrepreneurs, fosters cooperation and sharing of best practices among their national associations, particularly in the fields of education and training.The YES Agenda 2010-2015 calls for young entrepreneus action towards four strategic objectives:- Access to Capital- Access to Market / Realize the Single European Market for young entrepreneurs- Entrepreneurial culture / Improving the educational system towards boosting creativity- Overcoming legal barriers, like bankruptcy legislation

Research of Belgium market, administrative tasks, customer service, creation and updating of the social media/pages of the company, contacting clients, visits in workshops,campaign project manager and coordinator.