In my role as Vice President of Operations, I spearheaded the overall direction, planning, and execution of daily administrative, financial, human resources, and customer relations functions. I oversaw the development and execution of strategies to minimize costs, drive customer satisfaction, and maximize profits. I optimized workflow and streamlined procedures to improve revenue and profit growth, without compromising customer service and support.I coordinated systems, processes, and… Show more In my role as Vice President of Operations, I spearheaded the overall direction, planning, and execution of daily administrative, financial, human resources, and customer relations functions. I oversaw the development and execution of strategies to minimize costs, drive customer satisfaction, and maximize profits. I optimized workflow and streamlined procedures to improve revenue and profit growth, without compromising customer service and support.I coordinated systems, processes, and procedures to improve operations and achieve financial targets. I partnered with internal stakeholders across all functional areas to conceptualize strategies and execute revenue-generating initiatives. I gathered, compiled, and analyzed data to drive key decisions and identify opportunities for improvement.I fostered an environment of continuous improvement for peak performance and ensured key decisions were in line with the overall business strategy, mission, and vision of the company. I formulated actionable plans and creative marketing strategies to support business development, expansion, and growth. I maintained internal controls and systems to ensure accountability. I continuously assessed operations to ensure current and future needs were met. I continually prioritized operations and devised strategies to maximize performance. Several of my contributions include the creation of a sales team to cultivate new accounts and manage key relationships with companies in the Bay area. Additionally, I created a call center in Serbia to champion customer service and increase responsiveness.• Top Performer: Demonstrated success delivering sustainable and profitable growth through thought leadership and strong business acumen. Expertly negotiated the sale of a thriving company. Show less