Luis Hernandez Email & Phone Number

Guayama, Puerto Rico

Responsibilities: •Partner with plant manager and segment leadership to align technology solutions with businessobjectives while also developing and implementing technologies strategy and roadmaps.•Ensure resources and projects were aligned with business objectives, developing and owning plantmanufacturing technology strategies and roadmaps.•Developed and implemented local manufacturing IT strategies to align with global software standards and local improvement… Show more Responsibilities: •Partner with plant manager and segment leadership to align technology solutions with businessobjectives while also developing and implementing technologies strategy and roadmaps.•Ensure resources and projects were aligned with business objectives, developing and owning plantmanufacturing technology strategies and roadmaps.•Developed and implemented local manufacturing IT strategies to align with global software standards and local improvement needs.•Partner with executives and leaders to define long-term IT and application roadmaps, setting priorities and expectations for project delivery. Show less

Guayama, Puerto Rico

Responsibilities: •Acted as subject matter expert and mentor to manufacturing teams and IT, supporting continuous improvement, customer focus, and innovation.•Managed IT budget and forecast accuracy, negotiating vendor contracts and service agreements to ensuretransparency and compliance.•Cultivated relationships with internal and external resources, suppliers, and departments to facilitate cohesive communication and collaboration.•Ensured implementation of IT policies and… Show more Responsibilities: •Acted as subject matter expert and mentor to manufacturing teams and IT, supporting continuous improvement, customer focus, and innovation.•Managed IT budget and forecast accuracy, negotiating vendor contracts and service agreements to ensuretransparency and compliance.•Cultivated relationships with internal and external resources, suppliers, and departments to facilitate cohesive communication and collaboration.•Ensured implementation of IT policies and procedures to maintain a secure and compliant environment, adhering to regulatory requirements. Show less

Aibonito, Puerto Rico

Responsibilities: •Assist in executing data backup/recovery processes within IT functional areas.•Monitored computer servers and network infrastructure devices, proactively identifying and resolving potential issues to prevent major disruptions.•Participate in IT technical projects and end-user computing installations, contributing to research, analysis, and implementation of new tools and technologies.•Resolve low to medium complexity technical issues related to servers and… Show more Responsibilities: •Assist in executing data backup/recovery processes within IT functional areas.•Monitored computer servers and network infrastructure devices, proactively identifying and resolving potential issues to prevent major disruptions.•Participate in IT technical projects and end-user computing installations, contributing to research, analysis, and implementation of new tools and technologies.•Resolve low to medium complexity technical issues related to servers and networks, maintaining localdatacenter operations. Show less

San Juan Puerto Rico

Responsibilities: •Troubleshoot different scenarios related to disk array, event log messages, network communication andauthentication issues of Windows Server including Active Directory, DNS, DHCP and Wins.•Install new Symantec, Veritas, Nutanix, Datto, Veeam, VMware and Microsoft technologies with multiplespecifications based on client needs to solve and identify needs regarding NetBackup, Backup Exec, Data Loss Prevention, SEP, Enterprise Vault, Symantec PGP, Symantec Data… Show more Responsibilities: •Troubleshoot different scenarios related to disk array, event log messages, network communication andauthentication issues of Windows Server including Active Directory, DNS, DHCP and Wins.•Install new Symantec, Veritas, Nutanix, Datto, Veeam, VMware and Microsoft technologies with multiplespecifications based on client needs to solve and identify needs regarding NetBackup, Backup Exec, Data Loss Prevention, SEP, Enterprise Vault, Symantec PGP, Symantec Data Insight, Veeam backup and replication, Datto backup solutions, etc.•Execute Microsoft products such as Hyper-V Fore Front, Server Migration, and SCDPM. Show less

Chicago Il

Responsibilities: •Implement Symantec products including NetBackup, Backup Exec, Data Loss Prevention, and SEP.•Install new Symantec/Microsoft technologies, ensuring compliance with client specifications and resolving any issues from previous installations.•Develop technical documentation and presentations to illustrate product functionality, advantages, andsolutions.•Manage Microsoft products such as Hyper-V Fore Front, Server Migration, and SCDPM.•Conduct upgrades of… Show more Responsibilities: •Implement Symantec products including NetBackup, Backup Exec, Data Loss Prevention, and SEP.•Install new Symantec/Microsoft technologies, ensuring compliance with client specifications and resolving any issues from previous installations.•Develop technical documentation and presentations to illustrate product functionality, advantages, andsolutions.•Manage Microsoft products such as Hyper-V Fore Front, Server Migration, and SCDPM.•Conduct upgrades of VMware ESXi5.0 to newer software versions. Show less

Puerto Rico

Responsibilities: •Create GPO and deployed to all users to computers additionally deploying corresponding security to network and servers.•Migrate Exchange Server from version 2007 to 2016 by troubleshooting with the actual implementation.•Upgrade VMware ESXi5.0 to new software version and generated technical documentation for futureknowledge transfer.•Assist sales department on product overview and visualization project for client ease of access.

San Juan, Puerto Rico

Responsibilities: •Install and configured Symantec and Microsoft products such as NetBackup, Backup Exec, Data LossPrevention, SEP, Enterprise Vault, Symantec PGP, Hyper-V Fore Front, Server Migration, and SCDPM.•Estimate project durations, created project proposals, and documented technical requirements for successful implementation.•Troubleshoot and upgraded VMware ESXi5.0, providing support for various Windows Operating Systems and SQL Database, as well as other… Show more Responsibilities: •Install and configured Symantec and Microsoft products such as NetBackup, Backup Exec, Data LossPrevention, SEP, Enterprise Vault, Symantec PGP, Hyper-V Fore Front, Server Migration, and SCDPM.•Estimate project durations, created project proposals, and documented technical requirements for successful implementation.•Troubleshoot and upgraded VMware ESXi5.0, providing support for various Windows Operating Systems and SQL Database, as well as other applications.•Create comprehensive technical documentation and conducted presentations to explain product functionality and advantages to stakeholders. Show less

Responsibilities: •Provide frontline support for daily production and operational issues, directly interfacing with clients across all information technology equipment, specializing in Windows Operating Systems and SQL Database management.•Troubleshot diverse technical scenarios involving disk arrays, event log messages, network communication, and authentication issues of Windows Server, including Active Directory, DNS, DHCP, and Wins.•Installed and configured new Symantec and… Show more Responsibilities: •Provide frontline support for daily production and operational issues, directly interfacing with clients across all information technology equipment, specializing in Windows Operating Systems and SQL Database management.•Troubleshot diverse technical scenarios involving disk arrays, event log messages, network communication, and authentication issues of Windows Server, including Active Directory, DNS, DHCP, and Wins.•Installed and configured new Symantec and Microsoft technologies to meet client specifications, troubleshooting previous installations to address issues. Proficient in solutions such as NetBackup, Backup Exec, Data Loss Prevention, SEP, Enterprise Vault, and Symantec PGP. Show less

Responsibilities:•Managed the Data Center, overseeing installation and maintenance of Windows Servers to ensure smoothoperations.•Monitored and maintained SQL and Oracle Servers, performing tasks such as account creations, disk spacemanagement, and addressing system-generated alarms and warnings.•Provided support for troubleshooting daily production and operational issues with Windows Servers in both data center and production areas.•Implemented new application/software… Show more Responsibilities:•Managed the Data Center, overseeing installation and maintenance of Windows Servers to ensure smoothoperations.•Monitored and maintained SQL and Oracle Servers, performing tasks such as account creations, disk spacemanagement, and addressing system-generated alarms and warnings.•Provided support for troubleshooting daily production and operational issues with Windows Servers in both data center and production areas.•Implemented new application/software upgrades and supervised Help Desk resources to ensure efficient support services. Show less