Luis Hernandez Email & Phone Number

Guayama, Puerto Rico

• Responsibilities:
• Partner with plant manager and segment leadership to align technology solutions with businessobjectives while also developing and implementing technologies strategy and roadmaps.
• Ensure resources and projects were aligned with business objectives, developing and owning plantmanufacturing technology strategies and roadmaps.
• Developed and implemented local manufacturing IT strategies to align with global software standards and local improvement… Show more Responsibilities:
• Developed and implemented local manufacturing IT strategies to align with global software standards and local improvement needs.
• Partner with executives and leaders to define long-term IT and application roadmaps, setting priorities and expectations for project delivery. Show less

Guayama, Puerto Rico

• Responsibilities:
• Acted as subject matter expert and mentor to manufacturing teams and IT, supporting continuous improvement, customer focus, and innovation.
• Managed IT budget and forecast accuracy, negotiating vendor contracts and service agreements to ensuretransparency and compliance.
• Cultivated relationships with internal and external resources, suppliers, and departments to facilitate cohesive communication and collaboration.
• Ensured implementation of IT policies and… Show more Responsibilities:
• Ensured implementation of IT policies and procedures to maintain a secure and compliant environment, adhering to regulatory requirements. Show less

Aibonito, Puerto Rico

• Responsibilities:
• Assist in executing data backup/recovery processes within IT functional areas.
• Monitored computer servers and network infrastructure devices, proactively identifying and resolving potential issues to prevent major disruptions.
• Participate in IT technical projects and end-user computing installations, contributing to research, analysis, and implementation of new tools and technologies.
• Resolve low to medium complexity technical issues related to servers and… Show more Responsibilities:
• Resolve low to medium complexity technical issues related to servers and networks, maintaining localdatacenter operations. Show less

San Juan Puerto Rico

• Responsibilities:
• Troubleshoot different scenarios related to disk array, event log messages, network communication andauthentication issues of Windows Server including Active Directory, DNS, DHCP and Wins.
• Install new Symantec, Veritas, Nutanix, Datto, Veeam, VMware and Microsoft technologies with multiplespecifications based on client needs to solve and identify needs regarding NetBackup, Backup Exec, Data Loss.
• Install new Symantec, Veritas, Nutanix, Datto, Veeam, VMware and Microsoft technologies with multiplespecifications based on client needs to solve and identify needs regarding NetBackup, Backup Exec, Data Loss.
• Execute Microsoft products such as Hyper-V Fore Front, Server Migration, and SCDPM. Show less

Chicago IL

• Responsibilities:
• Implement Symantec products including NetBackup, Backup Exec, Data Loss Prevention, and SEP.
• Install new Symantec/Microsoft technologies, ensuring compliance with client specifications and resolving any issues from previous installations.
• Develop technical documentation and presentations to illustrate product functionality, advantages, andsolutions.
• Manage Microsoft products such as Hyper-V Fore Front, Server Migration, and SCDPM.
• Conduct upgrades of… Show more Responsibilities:

Puerto Rico

• Responsibilities:
• Create GPO and deployed to all users to computers additionally deploying corresponding security to network and servers.
• Migrate Exchange Server from version 2007 to 2016 by troubleshooting with the actual implementation.
• Upgrade VMware ESXi5.0 to new software version and generated technical documentation for futureknowledge transfer.
• Assist sales department on product overview and visualization project for client ease of access.

San Juan, Puerto Rico

• Responsibilities:
• Install and configured Symantec and Microsoft products such as NetBackup, Backup Exec, Data LossPrevention, SEP, Enterprise Vault, Symantec PGP, Hyper-V Fore Front, Server Migration, and SCDPM.
• Estimate project durations, created project proposals, and documented technical requirements for successful implementation.
• Troubleshoot and upgraded VMware ESXi5.0, providing support for various Windows Operating Systems and SQL Database, as well as other… Show more Responsibilities:
• Troubleshoot and upgraded VMware ESXi5.0, providing support for various Windows Operating Systems and SQL Database, as well as other applications.
• Create comprehensive technical documentation and conducted presentations to explain product functionality and advantages to stakeholders. Show less

• Responsibilities:
• Provide frontline support for daily production and operational issues, directly interfacing with clients across all information technology equipment, specializing in Windows Operating Systems and SQL Database management.
• Troubleshot diverse technical scenarios involving disk arrays, event log messages, network communication, and authentication issues of Windows Server, including Active Directory, DNS, DHCP, and Wins.
• Installed and configured new Symantec and… Show more Responsibilities:
• Installed and configured new Symantec and Microsoft technologies to meet client specifications, troubleshooting previous installations to address issues. Proficient in solutions such as NetBackup, Backup Exec, Data.

• Responsibilities:
• Managed the Data Center, overseeing installation and maintenance of Windows Servers to ensure smoothoperations.
• Monitored and maintained SQL and Oracle Servers, performing tasks such as account creations, disk spacemanagement, and addressing system-generated alarms and warnings.
• Provided support for troubleshooting daily production and operational issues with Windows Servers in both data center and production areas.
• Implemented new application/software… Show more Responsibilities:
• Implemented new application/software upgrades and supervised Help Desk resources to ensure efficient support services. Show less