Lori Hicks Email & Phone Number

Hickory, North Carolina, Us

Proactively identify and mange production issues as well as developing policy and procedure documentation. Work collaboratively with cross functional leads to document and analyze business processes end to end. Focus on simplifying and streamlining processes and implementing solutions consistent with the company’s overall objectives. Act as a liaison between business groups and technology, building test plans and leading cross line of business testing. Train internal users on new offerings and feature enhancements. Order Management SME on Business Transformation Team.

Provide ongoing user and operational support relating to OM business applications, process improvement, and metrics reporting. Influence the design and solution for system enhancements to ensure that we continue to provide a functional solution that effectively meets evolving business and customer requirements. Develop functional specifications, test plan, scripts, conduct system testing, user acceptance testing, performance testing and training. Assist in ensuring SOX and other compliance standards are met and participate in the development of controls. OM Track Lead for ARRIS Business 2.0 initiative.

Provide day-to-day user and operational support for BigMachines CPQ, Salesforce.com, and Oracle 11i Order Management applications. Responsible for maintaining the integrity of customer pricing records. Design and implement solutions that drive continued business process improvement. Conduct needs assessment and requirements gathering. Creation of system related documentation for each phase, including requirements analysis, process definition, implementation flow, and training documentation. Ensure system implementations meet high quality standards and outstanding issues are prioritized and resolved.

American Council on Exercise (ACE) Personal Trainer certification. Work closely with clients to achieve wellness goals through fitness and lifestyle changes. Conduct appropriate assessments and design personalized exercise programs based on individual concerns and needs. Specializing in fitness for Older Adults.

Functional Track Lead for Oracle Order Management system. Contributed to successful conversion from AS400 to Oracle Order Management 10.7 SC. Liaison between end-user community and technical staff for all major system initiatives, ensuring a smooth implementation and integration, as well as post implementation support. Validate and translate business requirements in to systems and data requirements. Redefine and implement key business processes as required. Assist in the integration of acquisitions. Corporate trainer for the Oracle Order Entry system.