Lori Hicks

Lori Hicks Email and Phone Number

OTC Continuous Improvement Leader @ Veolia Water Technologies & Solutions
Lori Hicks's Location
Hatboro, Pennsylvania, United States, United States
Lori Hicks's Contact Details
About Lori Hicks

Customer Experience Professional focusing on Order Management, CPQ, and Supply Chain with a proven ability to affect change. Liaison between Order Management team and business stakeholders in order to elicit, analyze, recommend, communicate, and validate changes to business processes and systems. Order Management SME on Business Transformation team.Strong experience working in a highly collaborative, dynamic and team oriented work environment.Professional Strengths and Experience in the following areas:Order to Cash systems and processes | Integration of Mergers and Acquisitions | Order Management | Supply Chain | Oracle 11i | Oracle Cloud | SAP S/4HANA | CPQ | Cycle of Continuous Improvement | Project Management | Digital Customer Experience | LivePerson | Cross Functional Team Leadership

Lori Hicks's Current Company Details
Veolia Water Technologies & Solutions

Veolia Water Technologies & Solutions

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OTC Continuous Improvement Leader
Lori Hicks Work Experience Details
  • Veolia Water Technologies & Solutions
    Otc Continuous Improvement Leader
    Veolia Water Technologies & Solutions Apr 2022 - Present
    View
  • Commscope
    Project Manager, Cx Process Optimization
    Commscope Apr 2019 - Apr 2022
    Hickory, North Carolina, Us
    Proactively identify and mange production issues as well as developing policy and procedure documentation. Work collaboratively with cross functional leads to document and analyze business processes end to end. Focus on simplifying and streamlining processes and implementing solutions consistent with the company’s overall objectives. Act as a liaison between business groups and technology, building test plans and leading cross line of business testing. Train internal users on new offerings and feature enhancements. Order Management SME on Business Transformation Team.
    View
  • Arris Solutions (Formerly Motorola Mobility)
    Sr Om Business Analyst
    Arris Solutions (Formerly Motorola Mobility) May 2016 - Mar 2019
    Provide ongoing user and operational support relating to OM business applications, process improvement, and metrics reporting. Influence the design and solution for system enhancements to ensure that we continue to provide a functional solution that effectively meets evolving business and customer requirements. Develop functional specifications, test plan, scripts, conduct system testing, user acceptance testing, performance testing and training. Assist in ensuring SOX and other compliance standards are met and participate in the development of controls. OM Track Lead for ARRIS Business 2.0 initiative.
  • Arris Solutions (Formerly Motorola Mobility)
    Sr Business Analyst/Oracle Cpq(Big Machines) Administrator
    Arris Solutions (Formerly Motorola Mobility) May 2012 - May 2016
    Provide day-to-day user and operational support for BigMachines CPQ, Salesforce.com, and Oracle 11i Order Management applications. Responsible for maintaining the integrity of customer pricing records. Design and implement solutions that drive continued business process improvement. Conduct needs assessment and requirements gathering. Creation of system related documentation for each phase, including requirements analysis, process definition, implementation flow, and training documentation. Ensure system implementations meet high quality standards and outstanding issues are prioritized and resolved.
  • Hatboro Ymca
    Personal Trainer/Fitness Instructor
    Hatboro Ymca Apr 2008 - May 2012
    American Council on Exercise (ACE) Personal Trainer certification. Work closely with clients to achieve wellness goals through fitness and lifestyle changes. Conduct appropriate assessments and design personalized exercise programs based on individual concerns and needs. Specializing in fitness for Older Adults.
  • Motorola Mobility
    Business Analyst Supply Chain Technology
    Motorola Mobility 1997 - 2007
    Functional Track Lead for Oracle Order Management system. Contributed to successful conversion from AS400 to Oracle Order Management 10.7 SC. Liaison between end-user community and technical staff for all major system initiatives, ensuring a smooth implementation and integration, as well as post implementation support. Validate and translate business requirements in to systems and data requirements. Redefine and implement key business processes as required. Assist in the integration of acquisitions. Corporate trainer for the Oracle Order Entry system.

Lori Hicks Education Details

  • Rollins College
    Rollins College
    Computer Science/Math

Frequently Asked Questions about Lori Hicks

What company does Lori Hicks work for?

Lori Hicks works for Veolia Water Technologies & Solutions

What is Lori Hicks's role at the current company?

Lori Hicks's current role is OTC Continuous Improvement Leader.

What is Lori Hicks's email address?

Lori Hicks's email address is lo****@****ope.com

What is Lori Hicks's direct phone number?

Lori Hicks's direct phone number is +126721*****

What schools did Lori Hicks attend?

Lori Hicks attended Rollins College.

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