Lohith P Email and Phone Number

• End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets• Create/Update asset records in the Asset Database accordingly throughout all stages of asset lifecycle• Experience in all processes including but not limited to New Assets, IMACDs, Retirements, Disposals• Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines• Utilize data analysis tools and techniques like MS Excel to create exception check reports• Assess data accuracy and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies• Ensure quality and timely delivery of customer requirements• Identify and report on potential issues with the asset tracking tool, supporting systems and inputs• Generate monthly asset reports regarding hardware asset management service, as well as ad-hoc reports as requested internally or by customer• Identify and implement continual process improvements and operational efficiencies• Managed multiple ticketing queues and achieved SLAs• Created work instructions and published process documents in Confluence• On-boarding and Off-boarding activities of new/existing clients• Mentor New/Existing team members as needed• Keep a track of all deployed software that will be expiring soon and obtain necessary approvals to initiate SW renewals and other administrative activities as part of Software Asset Management

• Working on 24/7 Global Support Center & Managing a client base of more than 75 (Clients: All govt. Agencies of New Zealand like Ministry of Health, NZ-Police, Ministry of Education, NZ-TE& Business Corporate clients like Mercedes, Transpower NZ, Woolworths, Trust Power, ANZCO, Farmers etc.)• Working closely with the Service Desk and off-shore Level-2 Engineers for day to day operations to address and resolve customer network issues• Troubleshooting the WAN & LAN related issues of Enterprise Customers this includes all routing, switching, connectivity, VPN, internet & Cisco Wireless device issues using various tools• Working closely with international ISPs (like AT & T, Expereo, FX, Spark etc.) for quicker resolution of the network issues• Track and measure incident management milestones used for reporting and operational improvements: Detection, diagnosis, repair, recovery, and restore• Improve processes for efficiency, organization, and customer satisfaction purposes while adhering to an ITIL model• Engage with internal clients, various operation support groups, vendors, and partners to drive incidents to resolution• Experienced in working with offshore vendors and understands cultural, regulatory, commercial, operational, and logistics implications of managing day-to-day operations with overseas trading partners• Mentor New/Existing team members as needed

Responsible for providing operational support for broadband customers via Chat andRemedy trouble tickets● Created/ Tracked/ Resolved Incidents using Remedy Ticketing System.● Configure Connections in variety of DSLAM’s , ATM Switches andBroadbandRemoteAccess servers of various manufacturer like Cisco/ Redback/Alcatel/ Nortel Passport / Calix / Lucent / OCCAM● Remotely access Network equipment via Telnet, SSH2 Protocols to troubleshootdevice and network issues● Addition, Modification and Disconnection of services.● Changed pin assignments in DRS and Metasolve for nondedicatedfacilities.● Mentor and train new and existing team members as needed.