● In-house guide with Hello Singapore- Customized walking and food tours. ● Duck Tour- commentary in English and Mandarin● Group tours for city tours (Merlion Park, Mount Faber, Marina Bay Sands, and Chinatown Sentosa etc.)● Guided and led school groups for oversea trips● Conduct learning journeys for school groups

● Managed the facilities (electrical, building, sanitary and plumbing etc.) at Cheers outlets.● Ensure daily maintenance of outlets were carried out promptly as scheduled and adhoc calls attended within time frame, followed by adhoc repairs if necessary, within time frame. ● Met over 95% KPI for daily maintenance, adhoc calls and repairs for outlets. ● Conducted weekly meeting with technicians to understand about their weekly activities, client’s feedback and areas for improvement.● Trained technicians in terms of customer service and handling ad hoc complaints.● Spearheaded and project co-ordination to achieve Green Mark Certification for company's office space● Spearheaded and project co-ordination to implement App to carry out facilities activities

● Managed day-to-day operations of the mall at Thomson Plaza (2001-2008) and Hougang Point (2009-2011).● Addressed customer/ tenants questions and complaints. ● Attended to M & E issues. ● Marketed and sourced suitable tenants for short and long term basis which can complement the existing trade mix and meet targeted rental. ● Conceptualized Advertising & Promotional activities/ decor for festive periods. ● Sourced and worked with external vendors, sponsors and communities to conduct road showsand festive events● Achieved over 90% take up rates for atrium spaces annually

● Handled non-food department and in-charged of meeting sales target.● Achieved over 95% of sales target annually● Conceptualized products display concepts to attract customers and boost sales. Won 80% of competitions for creative display of the products