Provide quality Guest Service. Train new Cast Members for various attractions. Improve operational efficiency by coaching Cast Members on best practices. Assist the management team with the day-to-day business operations (schedule tasks/breaks for cast members).

Welcomed Guests to both Disneyland Park and Walt Disney Studios Park. Trained new Cast Members in various positions (ticket taker, ticket seller, Guest Relations window). Assisted the management team with the day-to-day business operations (assigned positions and scheduled tasks/breaks for 70 Cast Members). Handled Guest situations and provided immediate Guest Service Recovery. Sold park tickets and annual passports based on Guests’ needs. Guest Relations Host/VIP Guide Provided Guest Service and assisted with all Guest needs. Assisted Guests with disabilities. Booked dining reservations and provided informations about the parks and products. Personalized itineraries and handled any kind of Guest concerns and situations.

Program of 15 months in three divisions: Food & Beverage, Attractions and Merchandise.

Medical Secretary / Secrétaire Médical

Operated the France Theater attraction (Impressions de France). Provided Guests a safe, efficient and quality Guest experience. Shared the culture, tradition and history of France with Guests and Cast Members. Trained new Cast Members. Served on the Epcot Safety Committee for World Showcase Operations.

Commis de Salle / Food Runner