Loic Phou Email & Phone Number

Paris, Île-de-France, France

As a Senior Customer Success Manager at Highspot, I am dedicated to ensuring the success and satisfaction of our valued Enterprise and Strategic clients. Leveraging my expertise in customer relationship management and deep understanding of Highspot's platform, I work closely with clients to understand their business objectives, identify challenges, and.

Paris, Île-de-France, France

Paris Area, France

- Analyser les besoins & processus métiers existants- Organiser, animer et piloter les différents comités de projet- Gérer la relation opérationnelle avec le métier en faisant respecter la qualité, les performances, les coûts et le délai du projet.- Accompagner au changement et former les utilisateurs- Assister les équipes commerciales (préparation des.

Paris Area, France

• Maintain and grow account portfolio (Thales, CNN, Estee Lauder, BNP, Facebook...)
• Create documentation after each new release
• Develop strategic recommendation for client
• Transitioned clients out of training and into successful adoption
• Conducted best practice training session for client ROI

Greater New York City Area

• Supervise a team of two to five people
• Manage communications between the agency and clients.
• Work with a wide range of clientele which includes Nissan, Facebook, and CNN.
• Manage company-wide expectations between the development team and sales team in order to maintain accurate client expectations.
• Responsible for all client finances on projects including payments, expenses and the processing of final invoices.
• Organize digital projects while managing production of content, planning events and travel arrangements for the teams, all while ensuring logistics are in place prior to the events.

Paris Area, France

Magency is an event technology company that is inspired by magic and driven by technology and innovation.We transform traditional events into truly interactive experiences with a focus on audience interaction, collaborative learning, and participant engagement with our all-in-one solutions, completely customized mobile apps, interactive installations, and.

Shanghai City, China

• Managed the marketing materials and strategy for the Shanghai operations from beginning to implementation.
• Assisted in the opening of a fourth location, which included location scouting, managing billing documents and payments, and ensuring that opening was successful.
• Managed the staff and handled all office operations such as creating employee schedules.
• Handled all guest relations and made sure all client’s needs were taken care of.
• Translated between English and French for all foreign clients.

Master’S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Bureau des Elèves

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Students Union office (Bureau des élèves) as treasurer