Loic Phou Email & Phone Number

Paris, Île-De-France, France

As a Senior Customer Success Manager at Highspot, I am dedicated to ensuring the success and satisfaction of our valued Enterprise and Strategic clients. Leveraging my expertise in customer relationship management and deep understanding of Highspot's platform, I work closely with clients to understand their business objectives, identify challenges, and develop tailored strategies to drive value and maximize their investment in Highspot.Key Responsibilities:- Serve as the primary point of contact for assigned clients, building strong relationships and acting as a trusted advisor.- Collaborate with clients to develop and execute strategic plans that align with their business goals and objectives.- Provide ongoing guidance and support to clients, ensuring they leverage Highspot's features and functionalities to their fullest potential.- Proactively identify opportunities for expansion and upsell, driving revenue growth while delivering exceptional value to clients.- Act as the voice of the customer within Highspot, advocating for client needs and influencing product development and enhancements.- Monitor and analyze client usage and engagement metrics, providing insights and recommendations to optimize performance and drive success.- Conduct regular business reviews and check-ins to assess progress, address challenges, and identify opportunities for improvement.

Paris, Île-De-France, France

Paris Area, France

- Analyser les besoins & processus métiers existants- Organiser, animer et piloter les différents comités de projet- Gérer la relation opérationnelle avec le métier en faisant respecter la qualité, les performances, les coûts et le délai du projet.- Accompagner au changement et former les utilisateurs- Assister les équipes commerciales (préparation des démonstrations, ateliers, les réponses aux cahiers des charges)- Assister les équipes Support/Développement (mise à jour des documentations produits, animer et participer aux ateliers de spécifications)- Gére un portefeuille de 22 clients grands comptes

Paris Area, France

• Maintain and grow account portfolio (Thales, CNN, Estee Lauder, BNP, Facebook...)• Create documentation after each new release• Develop strategic recommendation for client• Transitioned clients out of training and into successful adoption• Conducted best practice training session for client ROI

Greater New York City Area

• Supervise a team of two to five people • Manage communications between the agency and clients. • Work with a wide range of clientele which includes Nissan, Facebook, and CNN.• Manage company-wide expectations between the development team and sales team in order to maintain accurate client expectations. • Responsible for all client finances on projects including payments, expenses and the processing of final invoices.• Organize digital projects while managing production of content, planning events and travel arrangements for the teams, all while ensuring logistics are in place prior to the events.• Analyze and generate weekly reports for product owners and developers on the functionality of events.• On-boarding clients on how to use products and applications. • Understand and adapt client’s needs to facilitate their digital transformation.• Identify and prioritize the best functionalities that will bring the most efficiency to the clients.• Track and monitor account status and identify areas of concern

Paris Area, France

Magency is an event technology company that is inspired by magic and driven by technology and innovation.We transform traditional events into truly interactive experiences with a focus on audience interaction, collaborative learning, and participant engagement with our all-in-one solutions, completely customized mobile apps, interactive installations, and digital shows. This inspires people to share, network, engage, and interact in ways like never before. From the first moment to the last, Magency helps your events come alive, transforming your participants from spectators who are passively experiencing your event into actors who are engaged and invested. This creates an innovative corporate experience that is both seamless and entertaining.Our apps have been used in 1,500 events and 10,000 classroom trainings, with 200,000 engaged participants and 200 happy clients in 40 different countries and counting. We have offices in Paris, New York, Tokyo, and Madrid. What’s your secret ingredient? Ours is magic, "Unlock the magic of your people".

Shanghai City, China

• Managed the marketing materials and strategy for the Shanghai operations from beginning to implementation. • Assisted in the opening of a fourth location, which included location scouting, managing billing documents and payments, and ensuring that opening was successful.• Managed the staff and handled all office operations such as creating employee schedules.• Handled all guest relations and made sure all client’s needs were taken care of. • Translated between English and French for all foreign clients.

Master’S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Bureau des Elèves

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Students Union office (Bureau des élèves) as treasurer