Customer Relationship Manager
CurrentSecuralliance operates in business and public sector services, specializing in human security solutions such as surveillance, guarding, fire safety, and protection. As the leading national private security Economic Interest Group, Securalliance was founded in 2013 by four entrepreneurs who combined their resources to deliver high-quality services to their clients. By merging the agility of local SMEs with the strength of a national network, Securalliance provides an innovative, multi-site management approach, positioning itself as a real alternative to traditional national operators. Our "Glocal" strategy combines the power of a national network with the responsiveness and quality of local actors.▪️Strategic Development and Communication EnhancementLed the strategic development of the group’s brand awareness through the implementation of key communication channels, including the company website and LinkedIn, in collaboration with senior management. This initiative significantly strengthened the brand image and enhanced customer satisfaction.▪️Optimization of Internal Tools and Client ManagementSpearheaded the optimization and enhancement of internal tools aimed at member support (site visit reports, onboarding handbooks), providing expert recommendations for optimizing the client account tracking system (local CRM). This resulted in a more efficient and consistent client follow-up process, accompanied by detailed reporting to internal stakeholders on communication actions and outcomes.