Loilly Espinal Email & Phone Number

Raleigh-Durham, North Carolina Area

Perform Advanced Technical Skills per Documented processes and procedures. Provide support, answering product related questions, as a member of a client support team. Track customer calls, support requests and develop reports and metrics as needed. Provide efficient and timely resolution of customer issues. Collaborate and communicate with other Junxure teams to meet client needs. Effectively manage an assigned client base, ensuring that all clients receive a superb client experience. Proactively communicate with clients in accordance with our Client Service Model. Track and review client usage reports pertaining to login, navigation and overall product usage and proactively reach out to client when usage levels are low. Cultivate current client relationships and identify opportunities to expand these relationships by responding to identified opportunities with creativity and innovation. Record and deliver feedback on product enhancement to Product Development based on patterns observed in customer support calls. Troubleshoot and help resolve a wide range of technical issues via phone, email, and remote connection Triage escalated issues when appropriate. Communicate user feedback to management.

Raleigh-Durham, North Carolina Area

Perform Advanced Computer Operator duties per documented processes and procedures. These tasks include and are not limited to media operations mounting/demounting of media, performing system commands, assisting customers via Voip, Team Viewer/Remote Desktop and email. Interacting with hardware included placing service request via phone/electronically and processing of inter-site media movement and evidence retention. Assist with customers with basic desktop and network troubleshooting onsite.

Raleigh-Durham, North Carolina Area

Delivered merchandise and rotate Coca-Cola equipment and products ensuring that they were presentable. Cultivated relationships with store management and personnel for ostentatious customer service. Used technical skills with company iPad to email and complete merchandise orders and data logged.

Bachelor'S Degree Software Development, Computer Software Engineering

Certificate Program - Information Technology Systems Administration, Information Technology