Highly committed bilingual (English & French) professional with an operation, events and business background. Four years’ experience in service, sports and operations in a multicultural company. Natural ability to work with a variety of people from different countries (e.g. Portuguese, Chinese & Russian). Track record of being very flexible and willing to work hard for client satisfaction.Event Management● Coordinated IRF (International Recruitment Forum – booths, services for the guest companies)● Supported 4 sports day for the school (planning, logistics, teams, buses, security, communication)● Organized weekend outings for students of the school (Chamonix, Milan, hiking, skiing, Europa Park)● Set-up 8 different Friday themes for students (Italian night, Mexican night, World cup night) Operations Management ● Ensured maintenance of the schools 7 buildings (student rooms, bathrooms, materials)● Wrote procedures and rules for the maintenance teams (12+ employees) to follow● Planned and rebuilt the luggage room to increase storage capacity from 90 to 290 suitcases● Involved in the installation of Wifi antennas in all 7 campuses (Montreux, Caux, Leysin, Brig, Le Bouveret, Luzern, Neuchâtel), involving 10+ buildingsService / Client Orientation● Provided 3 years of optimal client service in the leisure and hospitality sectors ● Interacted with multicultural clients (fluency in English and French) ● Successfully dealt with unsatisfied customers and difficult situations● Ensured high quality of service for students and staff’s restaurants● Maintaining restaurant cleanliness and hygieneCoaching / Teaching ● Coached 100+ students and 10+ trainees on buffet service, hygiene management and customer interactions● Organized football games against other schools and various sports outings (ski, basketball, volleyball, football)Fitness / Sports ● Qualified Fitness instructor (FTI) ● Daily Fitness workout (Calisthenics)● Playing Rugby since 2008 in Ireland and Switzerland