Lois Chen Email & Phone Number

San Jose, Ca, Us

Managed the scheduling process supporting up to 10 recruiters at a time, delivering personalized support and timely communication to candidates while scheduling 500+ interviews per week across various time zones including China, Australia, London, and Singapore.Collaborated cross-functionally to create a dashboard to track and analyze scheduling data, increasing efficiency by providing real-time insights into reschedule patterns. Presenting this data to our leaders at USDS monthly meetings allowed our team to proactively address scheduling conflicts and optimize interview processes.Developed comprehensive training materials and resources, including process guides, training videos, and best practice documents to equip new hires with skills and knowledge needed to perform effectively.

California, United States

Managed day-to-day communications with eCommerce platform partners to prioritize tasks, proactively escalating and driving over 100 site issues to resolution by collaborating with business groups, development team, and external vendors.Supported the Marketing team with campaign planning, content aggregation, and conducted competitive analyses to provide actionable insights on customer engagement and lifecycle marketing tactics and strategies.Coordinated eCommerce projects including site re-platforming, brand integration, and live promotion releases. Managed the process for approving Statements of Work and facilitated communications with the appropriate teams.

Created and oversaw Business Manager accounts to orchestrate online campaigns from conception to execution.Collaborated with affiliate networks to surface new opportunities and improve promotional strategies.Implemented a new landing page system to reduce website expense margins by 84% monthly. Analyze key performance indicators to evaluate output and impact of initiatives.

San Francisco Bay Area

-Assisted in managing San Francisco Headquarters office administration, new hire onboarding and support functions for over 400 employees as well as Western Regional offices.-Tracked office expenses accurately using data entry systems.-Maintained updated roster of floor plans to prepare for integration of new employees.

Communication, Technology Management

Activities and Societies: Alpha Kappa Delta Phi (Recruitment)

Advertising

High School Diploma

Activities and Societies: VP of Global Hunger Initiative

Young Writers Summer Program, Expository/Creative Writing

Pre-Collegiate Summer Institutes, Social Psychology