Retired but still interested in consulting opportunities.

Quality Assurance/Quality Control of Business Documents such as: • Definition Documents, Cost Feasibility Studies, Functional Business Requirements, Design Documents, Reference Tables and Training materials.• Review and analyze system Change Requests for impact• Determine viability of scope• Identify and document deficiencies• Create test plans and test scenarios• Validate system CodeInteract with customers to analyze and define test plans and implement business processes and procedures. Work within a team to determine project scope, planning needs and requirements for large and small projects. Interact with applications development and onsite customer teams for both development and production problem resolution

Business Analyst researching and resolving Level 2 helpdesk incidents.

Business Analyst in development of Financial General Design documentation and testing for the automated South Carolina Child Support program.

Food Stamp Track Lead for 18 counties coordinating the efforts of vendor, county and consortium staff in ensuring the optimal operation of CalWIN (automated welfare system) program or functional tracks (Food Stamps, TANF/AFDC, Medi Cal, Interfaces) which include, review system test scripts, participate in walk-through of system test artifacts, prepare scripts for User Acceptance Testing, support Remote User Acceptance Testing.

Research system issues; suggest resolution options, developed documentation as needed for staff desk aids.Trouble shoot system interface files for the Case Opening Intake/Interface team.

Local Interface Validation (LIV) discipline lead as part of the California Child Support Automated System (CCSAS) Project. CCSAS representative responsible for all aspects of preparing the local child support enforcement (IVD) and public assistance/foster care (IVA/IVE) offices through complex preparations for the new automated IVA/IVD interface.

Analyzed systems and developed in house policy programs for modification or implementation. Designed, developed and presented instructional materials, audio-visual aides and web-based training modules to implement State and local training curriculum. Assisted in the establishment of internal training, operational policies and procedures for the department. Developed and conducted Needs Assessments in order to create comprehensive training plans based on critical job skills and training needs.Conducted case compliance and data reliability reviews.Reviewed and analyzed proposed legislation and advised management on potential impact. Generated and assisted in preparing reports for review by state agencies.Organized multiple projects concurrently with strong detail, problem-solving and follow-through capabilities

Project lead to implement Direct Deposit, Electronic Fund Transfers (EFT) and Electronic Benefit Transfers (EBT) technology for public assistance benefits. Coordinator for the county Welfare Case Data System and state Medi-Cal computer system.Project coordinator for state-wide automated welfare (CalWIN) system.Analyzed system shipments, conducted User Acceptance Testing (UAT) and developed programs for modification and implementation.Worked closely with the county welfare computer system users and provided system user training and guidance.Designed, developed and wrote instructional materials and audio-visual aides.Interacted with other agencies regarding system modifications, enhancements and interfaces.Planned, organized, assigned, and reviewed the work of 12 staff performing a variety of eligibility, technical support and administrative program functions.Directly involved in selection, interviewing and hiring process for public assistance specialists and administrative staff.Provided consultation to staff on case plans, case records, documents and policies necessary to determine and deliver client services.Received complaints from the community and resolved or recommended disposition of them.Maintained up-to-date knowledge of federal and state laws, regulations, policies and procedures that govern program operations.Assisted with the design and implementation of total quality management including: customer focus, strategic planning, assessment, measurement, training and continuous improvement.