Lois Joseph Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

As a System Administrator, I serve as the primary contact for facility system inquiries, applying technical troubleshooting and resolution skills to maintain operational efficiency. I manage inmate grievances, oversee security investigations, and provide detailed reporting and support to investigative teams. My role involves system maintenance, and tailoring reports to meet facility-specific requirements. I also deliver weekly system updates, address technical issues, and collaborate with… Show more As a System Administrator, I serve as the primary contact for facility system inquiries, applying technical troubleshooting and resolution skills to maintain operational efficiency. I manage inmate grievances, oversee security investigations, and provide detailed reporting and support to investigative teams. My role involves system maintenance, and tailoring reports to meet facility-specific requirements. I also deliver weekly system updates, address technical issues, and collaborate with support teams to ensure seamless operations. My expertise in technical troubleshooting and customized solutions enhances system performance and user satisfaction. Show less

Atlanta, Georgia, United States

As a Deputy Sheriff, I conducted random security sweeps within county facilities using advanced detection tools and maintained security within housing areas through routine checks and monitoring. I utilized surveillance systems and security protocols to effectively protect and patrol county buildings, courtrooms, jails, and public areas, ensuring a safe and secure environment.

As a Deputy Sheriff, I conducted random security sweeps within county facilities using advanced detection tools and maintained security within housing areas through routine checks and monitoring. I utilized surveillance systems and security protocols to protect and patrol county buildings, courtrooms, jails, and public areas, ensuring a safe and secure environment.

In my role as a Field Service Client Administrator, I managed the entire ticket lifecycle, advising clients and employers on service-affecting issues through effective use of ticketing systems, ensuring timely resolution and high customer satisfaction. I performed technical support tasks such as password resets, user setup, and troubleshooting to ensure seamless user experiences and optimal system performance. Additionally, I efficiently prioritized and managed multiple tasks using task… Show more In my role as a Field Service Client Administrator, I managed the entire ticket lifecycle, advising clients and employers on service-affecting issues through effective use of ticketing systems, ensuring timely resolution and high customer satisfaction. I performed technical support tasks such as password resets, user setup, and troubleshooting to ensure seamless user experiences and optimal system performance. Additionally, I efficiently prioritized and managed multiple tasks using task management software, reducing critical issue resolution times and minimizing downtime, thereby enhancing overall operational efficiency. Show less

As a Tutorial and Content Developer, I created comprehensive tutorials on Microsoft Azure Compute and Networking, providing in-depth guidance on cloud infrastructure. I also developed detailed content on Active Directory, covering its configuration, installation, and management to improve user access and security. Additionally, I produced instructional materials on Help Desk Ticketing Systems, specifically osTicket, including its installation, configuration, and usage, to streamline IT support… Show more As a Tutorial and Content Developer, I created comprehensive tutorials on Microsoft Azure Compute and Networking, providing in-depth guidance on cloud infrastructure. I also developed detailed content on Active Directory, covering its configuration, installation, and management to improve user access and security. Additionally, I produced instructional materials on Help Desk Ticketing Systems, specifically osTicket, including its installation, configuration, and usage, to streamline IT support processes. Show less

Responsible for the production process in a manner that optimizes work flow and meets production goals. Ensures that production standards are followed and goals are achieved. Trains new and existing employees on production-coach for success. Communicates company policies and ensures compliance with work rules and safety requirements. Communicates needs as they arise, keeping in line with departmental staffing. Identifies and recommends production improvement strategies and worker performance,… Show more Responsible for the production process in a manner that optimizes work flow and meets production goals. Ensures that production standards are followed and goals are achieved. Trains new and existing employees on production-coach for success. Communicates company policies and ensures compliance with work rules and safety requirements. Communicates needs as they arise, keeping in line with departmental staffing. Identifies and recommends production improvement strategies and worker performance, efficiency and product quality. Maintain positive employee relations and activities. Show less

Awarded MP position at the culmination of 12-week basic training and an additional 12 weeks of intensive, specialized MP training. Served as a Military Police officer protecting lives and property, patrolling military base, and preserving law and order. Fulfilled a range of MP duties for both combat and peacekeeping missions. Gained proficiencies and experience in: traffic accident first-responder/investigations, police patrol, ticket/report writing, felony traffic stops, search and seizures… Show more Awarded MP position at the culmination of 12-week basic training and an additional 12 weeks of intensive, specialized MP training. Served as a Military Police officer protecting lives and property, patrolling military base, and preserving law and order. Fulfilled a range of MP duties for both combat and peacekeeping missions. Gained proficiencies and experience in: traffic accident first-responder/investigations, police patrol, ticket/report writing, felony traffic stops, search and seizures, criminal investigations and suspect interviewing/fingerprinting/processing. Selected for elite security details providing dignitary protection for visiting generals. Show less

Ensured safety regulations per state and facility directives. Monitor the integrity of perimeter, locks, ventilation. Prevent security breaches, altercations between inmates, and potential escapes. Escort prisoners to, from and within the facility Write nightly reports on activities. Conduct searches of inmates' living areas and inspect conditions within the facility. Responsible for maintaining a controlled environment according to facility standard operating procedures. Supervised 150… Show more Ensured safety regulations per state and facility directives. Monitor the integrity of perimeter, locks, ventilation. Prevent security breaches, altercations between inmates, and potential escapes. Escort prisoners to, from and within the facility Write nightly reports on activities. Conduct searches of inmates' living areas and inspect conditions within the facility. Responsible for maintaining a controlled environment according to facility standard operating procedures. Supervised 150 inmate’s daily activity. Show less

Information Technology

Hands-on curriculum included: *Cloud Computing Overview (Azure tenant and subscription creation) *Microsoft Azure Compute and Networking.

As.Cj, Criminal Justice

Education record