Lois Roberts Email and Phone Number

- Ensured customer satisfaction with each interaction, often beingthe first line for customer questions or complaints.- Worked independently to manage the store, providing attentionto details in store display and appearance of the store.- Consistently showed effective communication with managersand fellow colleagues despite working independently in separatestores.

- Worked as part of a multidisciplinary team to deliver safe andeffective care to patients across multiple specialities includingcardiology, cancer care and elderly care.- Educated patients and family on their condition therebymaintaining good rapport and trust- Ensured continual and effective communication between themultidisciplinary team, patients and their families.- Managed shifts as nurse in charge with six nurses under myleadership, guaranteeing support and encouragement for juniorstaff, supervising student nurses, handling patient complaintsand overseeing a variety of incidents on the ward.- Developed skills in de-escalation, stress management andadapting under the pressure of fast paced shift work.

- Worked with a small team to create a safe and fun space forchildren aged 12-18 with various disabilities and difficultbehaviours.- Organised and led various games and activities, ensuring eachchild’s needs were met.- Trained in managing and de-escalating difficult and sometimesaggressive behaviours and communicating with parentscompassionately regarding their child.