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@socialmedia.org
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Lois Townsend is listed as Customer-focused Community, Support, Digital, and Marketing Leader at Aerospike, Inc., based in San Francisco, California, United States. AeroLeads shows a work email signal at socialmedia.org, phone signal with area code 512, 415, and a matched LinkedIn profile for Lois Townsend.
Lois Townsend previously worked as Head of Channels Marketing and Advisor/Consultant (converted to FTE) at Aerospike, Inc. and Director, Global Community at Microsoft. Lois Townsend holds Bachelor Of Science (Bs), Business, Management And Marketing from San Francisco State University.
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AeroLeads found 4 current-domain work email signals for Lois Townsend. Compare company email patterns before reaching out.
Broad B2B and B2C experience leading global teams in marketing, social/digital media, support operations, and business development. Proficient at building distributed workforce strategies, creating high-performing employees and cross-functional teams. In a nutshell, I love a challenge and will build strategies and teams that quickly produce significant results.Pioneered, created, built consensus for and implemented an industry award-winning social media support strategy, and then was recruited by HP’s VP of digital marketing to head up social media channels for HP’s consumer business. Shortly after that, was asked to take on a larger role inclusive of commercial and enterprise, representing a business unit generating over $60B in annual revenue. In 2014, joined Autodesk, the leader in 3D design, engineering, and entertainment software, to head up customer success and community. More recently, took on a new role within a Microsoft "start-up" to design a future-of-work/education/employability platform-as-a-service. Then jumped into the world of start-ups, creating Aerospike's first partner program.- Customer-centered innovation, with numerous firsts, such as HP’s first Twitter and Facebook integrations, and mobile applications. Introduced Autodesk's initial foray into AI-based support to provide instant answers to customers using our community forums. - Passionate about creating programs that drive results, such as becoming the most talked about PC and printing brand at CES, with greatest share-of-voice and 99% positive sentiment. - As a recognized digital media leader, frequently invited to speak at industry events and conferences, and interviewed by publications including the WSJ and NY Times. - Equally adept at strategy and execution: a true practitioner.NOTE: if you'd like to connect and I don't know you, please send a note of intro, or let me know why. I think that connections should have some context and meaning, even on LinkedIn.
Listed skills include Strategy, Program Management, Social Media Marketing, Social Media, and 42 others.
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A career timeline built from the work history available for this profile.
Mountain View, California, Us
Jumped into the world of start-ups! Now engaged full-time with data platform technology startup, Aerospike. Built their first-ever partner program and portal to drive engagements, grow partnerships, and increase revenue. Conducted GTM workshops to produce actionable, joint demand gen plans. Also provided digital and business transformation consulting to various small businesses.
Redmond, Washington, Us
Part of Microsoft’s larger mission to empower every person and every organization on the planet to achieve more. In this new role I got to apply my marketing, community-building, and operations background to help launch a start-up organization and Platform-as-a-Service product focused on helping people around the globe to find people, resources, and places that allow them to acquire skills and knowledge for 21st century jobs. Leveraged remote-workforce experience, creating new ways to connect talent with opportunity.
San Francisco, Ca, Us
Responsible for defining, leading and operationalizing Autodesk's community strategy and social media support services worldwide – across all Autodesk products, customer segments and in multiple languages. Includes promoting online support strategies to help customers learn about and use their products, and connect them with their peers, experts, and with learning content to further their adoption and optimize use of Autodesk technology. Excited to lead a stellar team of social media professionals and deliver a world class experience to Autodesk's amazing customers who are imagining, designing, and creating a better world. Very proud of being named in the top 50 of Harvard Business Review's most empathetic brands on Twitter, and of our Forrester Groundswell Award.
Collaborate, share best practices, and learning among social media leaders to better serve customers and increase business results to the brands we represent.
Palo Alto, Ca, Us
Recruited by VP of Digital Mktg to lead a global team comprised of both HP and agency employees across 27 countries, to drive marketing initiatives across all channels (e.g. Twitter, Facebook, LinkedIn, Instagram, etc.) and engineered a new global content planning process with all HP business units. All told this amounts to over 500 channels around the globe. Created social media plan to drive HP share-of-voice at largest consumer electronics show to #1, despite having no physical presence at the show.
Palo Alto, Ca, Us
Reporting to HP's VP of Digital Support, pioneered, created, and built consensus for a social media support strategy for HP’s consumer business. Built a global operation to support HP customers looking for answers and help in social media, applying Six Sigma to optimize process. To date, 40 million customer questions have been answered, saving the company millions of dollars.The cornerstone of the initial strategy was launching HP branded Support Forums in seven languages. Those communities serve ten million customers monthly and consistently grew 70+ percent YoY. The strategy set in place has earned HP countless awards such as ASP top 10 websites, Forrester Groundswell, and TSIA Star award for Best Online Community. Constantly innovating, led a number of firsts for HP’s social media efforts including: the first HP mobile community; and the first FaceBook and Twitter integration.
Palo Alto, Ca, Us
Headed up design, development, marketing, and operations for a major global branded website, attracting 20M customers per month. Led and directly managed a team of product managers, solution architects, PR, human factors engineers, and content strategy managers. - Led redesign of site that resulted in +25 pts customer satisfaction and solve rates.- Integrated eCommerce to generate millions of dollars in revenue.- Won numerous industry awards including best localized website, with presence in over 15 languages.- Led PR function for online and onsite support product offerings, resulting in new branding.- Managed global P&L, with accountability for a $150M product line.
Houston, Texas, Us
Led both inbound and outbound marketing and managed a high-performing team of product managers, product marketers, and business developers. Also created a sports marketing program that targeted CxO level customers and created a showcase for HP technology and a relationship-building platform for the sales organization.- Introduced new product line that grew to $125M in revenue.- Championed new quoting tool to reduce quote times by 75%.- Pioneered new product packaging to dramatically increase sales.
Other employees you can reach at aerospike.com. View company contacts →
Cuong Nguyen
Colleague at Aerospike, Inc.Alexandria, Virginia, United States
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Anushree Chorghade
Colleague at Aerospike, Inc.Bengaluru, Karnataka, India
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Craig Gilles
Colleague at Aerospike, Inc.San Marcos, California, United States
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Oscar Herrera
Colleague at Aerospike, Inc.Barcelona, Catalonia, Spain
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Frank Days
Colleague at Aerospike, Inc.Greater Boston, United States
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Tim Dailey
Colleague at Aerospike, Inc.Greater Boston, United States
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Michael Teachworth
Colleague at Aerospike, Inc.Greater New Orleans Region, United States
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Samantha Garrett
Colleague at Aerospike, Inc.Portland, Oregon, United States
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Suzanne Nguyen
Colleague at Aerospike, Inc.Mountain View, California, United States
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Lance Wyatt
Colleague at Aerospike, Inc.Santa Clara, California, United States
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Quick answers generated from the profile data available on this page.
Lois Townsend works for Aerospike, Inc..
Lois Townsend is listed as Customer-focused Community, Support, Digital, and Marketing Leader at Aerospike, Inc..
AeroLeads has found 4 work email signals at @socialmedia.org for Lois Townsend at Aerospike, Inc..
AeroLeads has found 2 phone signal(s) with area code 512, 415 for Lois Townsend at Aerospike, Inc..
Lois Townsend is based in San Francisco, California, United States while working with Aerospike, Inc..
Lois Townsend has worked for Aerospike, Inc., Microsoft, Autodesk, Socialmedia.Org, and Hp.
Lois Townsend's colleagues at Aerospike, Inc. include Cuong Nguyen, Anushree Chorghade, Craig Gilles, Oscar Herrera, and Frank Days.
You can use AeroLeads to view verified contact signals for Lois Townsend at Aerospike, Inc., including work email, phone, and LinkedIn data when available.
Lois Townsend holds Bachelor Of Science (Bs), Business, Management And Marketing from San Francisco State University.
Lois Townsend is listed with skills including Strategy, Program Management, Social Media Marketing, Social Media, Product Management, Management, Cross Functional Team Leadership, and Go To Market Strategy.
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