Lois Krupowies Email & Phone Number

Iselin, Nj

• Respond and resolve customer inquires (residential, commercial and industrial). • Maintain customer’s accounts: issuance of field activities, input of data for inspection field activities, turn ons and turn offs, rebills, high bills, etc. • Process customer inquiries, process new water/wastewater service requests.• Process and control payments and pay plans• Prepare and send customer contact letters.• Handle approximately 65 calls a day.

Union, Nj

• Manage high-volume data with accuracy and proficiency, as per the departments’ business guidelines.• Analyze item data using spreadsheets in Excel, Lotus Notes.• Review thousands of images for the Ecommerce team using Adobe Bridge and Photoshop according to department specifications. • Processed over thousands of SKU’s and UPC’s using information provided to allot inventory in-store and on-line.• Executes item creation requests from Buyers in a timely manner.• Work on IBM Lotus Notes 7, MS Access and Photoshop

Carteret, Nj

* Responsible for the L'Oreal Essie nail polish account * Worked closely with the customer on different phases of the project * Release work orders to production scheduler for filling orders* Create purchase orders * Verify inventory on components and bulk* Worked with Quality Control Department, Production Department and Lab on orders and components* Attend scheduled weekly meetings* Expedited customer orders and new launches* Resolved any issues that arise during production and shipping

Woodbridge, Nj

* Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints* Resolve customers' service issues by performing activities such as exchanging merchandise, refunding money, etc.* Staff Training and Development* Direct Employee work schedule and activities* Execute store operations and procedures for shift end and store closing* Nightly Cash Deposits

Somerset, Nj (Company Closed)

* Answered a 15-line switchboard and direct calls to office personnel. * Handled calls for customer compliments and complaints for all 55 stores. * Handled loyalty program and resolve issues, locate product, solve problems, etc. for customers. * Processed customer accident reports and initialize contact with legal counsel. * Maintained daily routing of field (DM's) and office staff visiting stores* Generated weekly and monthly reports for review by upper management. * Problem-solved and assisted in special projects. * Created customer service awards. * Problem-solved as able and assist in special projects as needed.

* Prepared invoices through QuickBooks, reports, memos, letters, financial statements and other documents, using Word processing, Excel spreadsheets, database, and PowerPoint presentation software* Answered phone calls and direct calls to appropriate parties or take messagesConduct research, compile data, and prepare PowerPoint presentations for executives, committees and boards of directors* Coordinate Volunteers for events and daily operation support * Performed general office duties, such as ordering supplies, maintaining records, and performing basic bookkeeping work and accounts payable coding* Opened, sorted, and distributed incoming correspondence, including faxes and email* Assisted with special events and other fundraising activities, recruited celebrities for golf outings. * Processed and tracked financials for golf outings. * Prepared correspondence including letters, meeting notices, minutes, press releases, proposals and other materials as needed. Assisted the Joints in Motion Manager with recruitment of potential athletes.