Collect, record and verify labor data for job cost analysis, resolving discrepancies and streamlining the data entry process. Develop and process labor reports for accounting and engineering departments, improving labor cost management. Support human resources teams with hiring and managing temporary labor. Coordinate and maintain an accurate photographic inventory of surplus equipment.

Developed and launched customized service plans for national customers, serving a book of business generating over $20 million in yearly sales.☛Partnered with Sales Managers implementing strategies resulting in service recovery, customer retention, and sales growth for this on-demand staffing company☛Facilitated communication between customers, servicing branches and customer service teams☛Developed and implemented a repeatable process for monitoring and improving Service Compliance for at-risk customers☛Resolved billing disputes, provided weekly billed hours reports, and responded to escalated customer service issues

Improved the bottom line through consistently responding to customer requests with promptness, accuracy and positive engagement.☛ Provided timely, personable service via phone and email to local and national customers ☛ Coordinated client deliveries, projects, and logistics with operations teams☛ Maintained record inventory with accuracy utilizing multiple computer applications☛ Assisted the resolution of client and user issues contributing to higher satisfaction surveys☛ Regularly received accolades and letters of appreciation from customers☛ Serviced a customer base of 2,000+ including the largest contract client for the company

Processed hundreds of auto insurance claims for policyholders and claimants in a busy team driven call-center environment.☛Developed a strong understanding of insurance policies and auto claims procedures through 9 weeks of training☛ Analyzed and determined completeness and validity of claims, accurately documenting all progress☛ Assessed damages and causes, applying insurance policies and negotiating payment solutions☛ Conducted telephone interviews and follow-up research calls for claims resolution☛ Explained insurance policy application and the claims process☛ Identified and coordinated appropriate referrals to service providers and special investigative teams☛ Navigated multiple computer applications for policy and procedure review, communications and case documentation☛ Maintained a superior quality rating of 95 -100% in customer care metrics

Designed and managed marketing and PR campaigns for startups and small- to medium-sized companies from all over the world.☛ Interfaced with client leadership to identify vision, set priorities, and balance competing marketing needs☛ Developed profiles, created content and managed updates for client social media websites ☛ Served as primary media contact directing publicity, consumer awareness, and image campaigns for top agency clients☛ Created and distributed collateral for PR campaigns around product launches, trade show and publicity events☛ Researched and developed materials to enhance public image/awareness and critical crisis management for key clients☛ Managed and monitored teams to prepare work plans, create content, execute marketing strategy and conduct evaluation and control via reports☛ Accomplished track record of providing live television and radio interviews, both on-camera and as a behind-the-scenes liaison and coach

Self-employed photographer and consultant working on a project basis to outside organizations .☛ Provided coaching, training and done-for-you web marketing services to small businesses and startups ☛ Created portrait and event photography for advertising and marketing☛ Completed 12 week online business development coaching program through NorthStar Ventures☛ Developed proficiency in Adobe Photoshop, Microsoft Excel and Word, WordPress, and other related software

Instructed children and adults in a martial art focusing on fitness, personal achievement and self-defense. Part time position.