•Provides day-to-day customer service and logistics support•Tracks and reports the status of daily goals•Answers customer inquiries quickly, politely and professionally with a sense of urgency via phone and email•Gathers, distributes, and documents information to keep the entire team up to date•Provides proactive and timely communication of issues found•Evaluates all transportation decisions to ensure the customer and driver is getting the best quality service by providing updates and information prior to them requesting it.•Understands the team and customers’ needs and seek to become their best source for support with transportation needs.

 Resolve customer questions, issues, and complaints efficiently to reach mutually beneficial solutions. Recruit, manage, and mentor an average of 5 new customer service representatives per year. Develop, implement, and monitor customer service plans to maximize customer satisfaction. Schedule meetings and appointments and answered phone calls from customers. Organize a to-do list and calendar for Happy Customer Solution Director. Book travel arrangements for weekend trips or vacations for clients based in USA, Australia, and Ireland. Help in making purchases - gifts, books, stationary, hardware, and clothes for clients based in USA,Australia, and Ireland. Create content and schedule the post to share on Happy Customer Solutions' social media accounts. Engage with social media followers and answer any questions they may have about the client’s products. Mentor junior team members on methods of industry best practices for outstanding service and retention. Answer job inquiries, general questions, and follow-ups. Organizing and filtering inbox for Happy Customer Solutions Director.

 Produced information by transcribing, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Read, researched, and routed correspondence; drafted letters and documents; collected and analyzedinformation; initiated telecommunications. Welcomed guests and customers in person or on the telephone and answered or directed their queries. Maintaining office supplies inventory by checking stock to determine inventory level, anticipatingneeded supplies, evaluating new office products, placing and expediting orders for supplies, andverifying receipt of supplies. Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR). Coordinated communications between various departments to schedule meetings and keep the company informed on critical matters. Administered physical and digital filing systems, keeping records well-organized and easily retrievablefor team members. Liaised with customers, addressing inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care. Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering, and efficient management of company resources. Identified data discrepancies through careful analysis, and promptly researched issues for quickresolutions. Supported managers with proactive, efficient clerical support to maintain smooth-running operations.

 Aided in media monitoring, photography, and preparation of conferences for then-Governor, Dr. Evans Kidero. Aided in community outreach, media press release preparation, and complaints management. Executed administrative tasks under managerial supervision to optimize workflow. Sorted and distributed incoming mail to manage communication flow. Collaborated with management and team members on end-to-end project needs, and organizingmaterials. Handled phone calls and responded to emails on behalf of the staff, keeping senior members free to focuson larger issues. Participated in meetings and recorded minutes to maintain proper documentation. Established social media presence and monitored activity to increase followers. Help proofread newsletters to correct errors and maintain clarity.