Loise M. Wamugi (Chrp-K) Email & Phone Number

✅Key Results and Output:• Led the floral department team, creating quality seasonal and evergreen arrangements for various events, resulting in a 20% increase in client satisfaction.• Reinforced safety and proper flower handling practices, reducing wastage by 15%.• Ensured accurate pricing of floral arrangements and supervised merchandise storage, improving inventory turnover by 10%.• Sourced flowers and floral products suppliers, fostering relationships that reduced procurement costs by 12%.• Maintained records of invoices, receiving, and waste control, achieving department merchandising goals in collaboration with managers, merchandisers, and buyers, leading to a 25% increase in profitability.• Recruited and supervised florists, enhancing team performance and reducing staff turnover by 20%.• Met and consulted with clients to understand their floral needs, increasing client retention by 15%.• Supervised maintenance and care procedures of floral department inventory, extending product shelf life by 10%.

Nairobi, Kenya

✅Key Results and Output:• Oversaw human resource mobilization and management, enhancing staff morale and efficiency.• Developed and maintained human resource systems, ensuring full compliance with prevailing HR regulations, reducing legal risks by 20%.• Supported Directors in identifying HR needs and recruiting employees, filling vacant positions with a 90% retention rate.• Ensured compliance with legal requirements and government reporting regulations, avoiding penalties and fines.• Planned and conducted new employee orientation, accelerating integration and productivity• Ensured timely completion of performance reviews, contributing to a 15% increase in overall performance.• Maintained payroll and ensured timely staff payments, achieving 96% payment accuracy.• Advised management on employee relations issues, enhancing workplace harmony.• Supervised support staff, ensuring smooth daily office activities, increasing administrative efficiency by 20%.• Developed effective administrative management systems and procedures, improving organizational operations.• Ensured proper and safe filing of records and contracts, safeguarding organizational data integrity.

Wilson Airport, Nairobi

✅Key Results and Output:• Provided HR and administration services for permanent and temporary stations across multiple countries, enhancing operational efficiency by 25%.• Ensured administrative and operational systems were cost-effective, reducing overhead costs by 15%.• Managed staff contracts and HR matters, ensuring legal compliance and reducing risks.• Documented personnel procedures related to recruitment, training, holidays, and appraisals, improving HR documentation accuracy.• Managed office supplies procurement, achieving cost savings of 12%.• Worked with the Accounts department to ensure timely salary and statutory payments, maintaining 100% compliance.• Communicated job expectations and conducted performance appraisals, enhancing employee performance.• Ensured timely payment of statutory deductions, avoiding penalties.• Advised the CEO on insurance covers, ensuring necessary coverage and compliance.• Planned team-building events and company parties, enhancing employee engagement by 20%.• Monitored staff attendance and timekeeping, improving punctuality by 10%.• Organized staff training and induction sessions for new joiners enhancing staffing integration and performance.

Mombasa County, Kenya

✅Key Results and Output:• Acted as the liaison between the company and Government officers at the Mombasa Sea Port, ensuring smooth operations.• Managed Mombasa Branch, supervising the Administration Department, Support staff, Sales and Marketing, improving branch performance by 15%.• Coordinated technical staff, ensuring proper laboratory reports and maintaining the code of conduct.• Managed office transport and communication, enhancing operational efficiency.• Handled petty cash management and collection of payments, maintaining financial accuracy.• Sourced and purchased office supplies, ensuring maximum utilization and cost-efficiency.• Managed leave records and personnel files, ensuring accurate HR documentation.• Facilitated employee registration with statutory bodies, maintaining compliance.• Assisted in handling disciplinary matters, ensuring fair and effective resolution.• Coordinated air ticket reservations and hotel bookings, ensuring travel arrangements were efficiently handled.• Ensured proper record-keeping for meetings and reported administrative and financial progress to headquarters.• Acted as the liaison between the bank and Mombasa Branch, managing deposits and withdrawals.• Maintained a good office environment, ensuring staff well-being and productivity.

✅Key Results and Output:• Provided personal assistance to the Managing Director, ensuring efficient office operations.• Handled secretarial responsibilities, managing correspondence and maintaining records.• Acted as the operational link between customers and the company, ensuring client satisfaction.• Represented the company in meetings with clients within the East African Region, enhancing client relations.• Liaised between the East African branch and South Africa headquarters, ensuring smooth communication.• Managed payroll and accounting responsibilities, ensuring financial accuracy.• Coordinated importation and exportation of materials, ensuring compliance and timely delivery.• Organized trade exhibitions, enhancing company visibility and market presence.• Ensured client technical inquiries were satisfactorily addressed, improving client trust and satisfaction