Lois Goble-Lamley Email & Phone Number

United Kingdom

Brighton, England, United Kingdom

London, England, United Kingdom

• Social media management (Instagram/TikTok/Snapchat/Facebook/Twitter)• Social media and Google advertisement • Content creation and scheduling• Artwork creation• Marketing and PR support• Email communications• Video shoot & event planning• Photography

Brighton And Hove, England, United Kingdom

• Deliver effective communications to drive business value through in life customer journeys and experience• Translate business priorities and customer insight into communication strategies which deliver against performance goals• Optimise customer segmentation and targeting using insight and innovative data solutions to reach our audiences at a relevant time through channels they most use or respond to• Full accountability to ensure all communications are delivered on time and budget, have appropriate approvals in place meeting legal, regulatory and business requirements• Working with internal and external deployment teams to deliver efficient multichannel campaigns• Review the performance and effectiveness of each campaign or communications, ensuring that learning's are applied to future strategy development and execution• Presenting team output and workload regularly to Senior Management and the wider business unit for performance updates• Input into content and process change reviews relating to operational communications and customer journeys• Effective copy writing and content creation which adheres to the companies tone of voice• Working closely with the in-house Studio team to create engaging and on brand artwork• Led the delivery of urgent Operational Campaigns designed and deployed at pace as a result of the Coronavirus pandemic to urgently offer help and support to vulnerable customers• Work with IT, Business Analysts, Senior Management and Data teams to integrate a brand new communication platform to the business• Contribute to the architecture of the communication delivery suite, ensuring solid data standards and reliable API feeds from systems to ensure the relevance and accuracy of communications• Establish a reliable and efficient testing process• Escalating system or process gaps impacting communication delivery or customer experience throughout planning and migration process• Project Manager stand in.

Brighton And Hove, England, United Kingdom

• Management of the creation and delivery of operational communication changes and campaigns from brief to deployment• Creating new content and ensuring consistency across all of our platforms, whilst adhering to our Brand Principles• Working closely with stakeholders across different business areas, providing channel recommendations, ensuring on time delivery, and managing the relationship with all internal and external dependencies• Work with teams including Mass Market Campaigns, Digital Marketing, Sales, Data and Insight, Commercial Strategy and Digital. As well as external agencies to deliver new customer facing propositions and creative solutions to deliver business priorities• Trusted point of contact for third party agency relationship management; optimising the relationship with Consultancy to understand current market trends and themes to integrate into our communications & strategy, ultimately creating best practice for the business; as well as producing automation solutions• Closely worked with IT, Security, and a third party agency to embed their personalised SMS link shortening tool into the business. This would improve reporting analytics and build customer trust, which would in turn increase engagement• Trained and supported new starters into the team. Arranged external networking days for the team and I to gain insight into other companies campaign execution and Marketing strategies• Managing/receiving briefs, reporting on the team workload and presenting progress to Senior Management• Drive the Trust agenda forward by ensuring that all decisions affecting customers meet the Trust Test, deliver the desired customer outcomes and provide customers with the ability to make informed choices.

Brighton And Hove, England, United Kingdom

• Fast decision making and prioritisation of workload in a demanding environment• Creating communications for the wider business regarding business activities• Holding regular activity review meetings with Management to analyse current working practices, remove waste and endorse efficiencies• Performance managing my team and maintaining quality assurance through structured 121’s and performance meetings• Following the appropriate HR policies for every situation, such as Absence Management cases, Fact finds, and Capability and Conduct issues• Holding adhoc and monthly team meetings to discuss performance, challenges, and sharing success for motivation and team engagement• Nominated by Management for a number of offline projects; focused on call centre demand reduction, operational campaign deployments, and correspondence content and journey redesigns. • Nominated Engagement Advocate for the South East to identify engagement gaps in the business and create plans to improve this.

Brighton And Hove, England, United Kingdom

Brighton And Hove, England, United Kingdom