Lois Largoza Email & Phone Number

California, United States

Menlo Park, California, United States

Menlo Park, California, United States

• Created and managed schedules for 30+ onsite and virtual healthcare providers • Handled a multi-phone line system, appointment scheduling, organized waitlist management, and delegated assignments to a team of 16 employees• Collaborated cross-functionally with operations team, department coordinators, and hiring managers to ensure employee resources and onboarding documents were up-to-date • Identified healthcare providers specialties to match client specific needs for a seamless patient-centered care experience• Compiled and distributed confidential medical reports to covered and legal entities within HIPAA regulations • Coordinated the licensing of all clinic's healthcare professionals Zoom accounts to ensure secure virtual visits• Revamped and maintained 10+ standard of work documents, executed 7 training presentations, and mentored 8 employees on patient coordinator workflows• Tracked and collected over $13k overdue copayments and missed appointment fees from both former and current patients from 2018-2021

Recruited, hired, and trained new employees. Benchmarked other universities in order to learn and implement different strategies dedicated to improving employee retention. Distributed employee bonuses' based on caller performance.

As a liaison between the University of Oregon and its alumni and friends, I raised over $25,000 to enhance academic programs while also strengthening support for the University. Here, I developed cold calling skills and became familiar with and followed payment card industry (PCI) compliance.

Bachelor Of Science - Bs, Biology, General

Education record