Lois Maley Email & Phone Number

Reno, Nevada Area

Answer technical questions for partners, dealers, and staff calls into Customer Service.Execute technical trouble-shooting and resolve technical difficulties with equipment, software, and hardware over the phone with internal and external customers. Assist field staff with questions and calibration issues as needed.Manage all Outlook mailboxes, and Fax driveAdminister complaints database for “Issues”, “Complaints”, and “Incidents” by collecting and maintaining accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the compliance databaseAccurately enter all supply, swaps, and replacements orders in AGW and/or MAS as needed dependent on processEnsure appropriate data management of all customer orders within network databaseMaintain relationships with new and existing customers to ensure the best customer support, and provide information about products and servicesCommunicate with other departments as needed for all issues and/or complaints

Reno, Nevada Area

Customer Service Rep at ACP

Reno, Nv

Secretary for the Business Development Committee

Reno, Nv

Various temporary jobs

Reno, Nv

Processing accounts payable invoices by coding them to the correct department and list of accounts and sending them the corporate office for processing. Perform all assigned duties in compliance with internal SOPs and external regulations. Perform data entry and retrieval of information by the use of various software applications. Maintains records as required, provide clerical support to the management team.

Verdi, Nv

Answer phones, distributing incoming faxes, maintaining files, handling and sorting incoming and outgoing mail, updating the phone system, completing and distributing contracts to the subcontractors. Design and orders letterhead and business cards. Computer program installation and training, office equipment repair and maintenance. Update and distribute subcontractor’s database, create and send UPS and FedEx shipment via the internet, ordering and maintaining the office supplies, working with Macromedia Contribute 3 to keep the company’s web site up to date. Maintain the cellular phones, run errands and feed the fish in the 350 gallons fish tank.

Sparks, Nv

Customer service, maintain files, maintain the accounts payable with the QuickBooks computer program. Handle incoming and outgoing mail, track and data entry for the company fleet maintenance with the Fleet maintenance program, maintain the two separate fuel computer programs, and take care of the cellular phone accounts and pager system, while providing customer service via the phone and fax and keeping other misc. reports up to data on the computer