I tested for digital web and mobile banking applications, ensuring secure, user-friendly, and high-performance solutions. Conducted functional, regression, integration, and acceptance testing for key banking features like account management, transactions, bill payments, fund transfers, and mobile banking. Worked with business analysts and product teams to verify the accuracy of loan calculators, interest rate logic, and loan approval workflows for hire purchase loans. Developed detailed test plans, cases, and bug reports, ensuring alignment with business requirements and industry standards. Collaborated with cross-functional teams to address issues early and ensure high-quality delivery. Performed security testing to ensure compliance with data protection standards and conducted end-to-end system tests. Tested product functionality, performance, and compliance with design specifications to ensure strong development standards. Participated in user acceptance testing (UAT) to validate product performance and functionality.

On my first project, I worked as a QA tester for a prescription drug monitoring program. I worked in Agile and Scrum frameworks to manage releases and sprints. I assessed application patches and updates at various stages, collaborating with QA analysts to establish and maintain quality assurance thresholds. I tracked, prioritized, and organized defects, working with the development team to ensure timely resolutions. I performed various testing types including Functional, Regression, End-to-End, and Cross-Browser Testing. I ensured compliance with regulatory standards for secure data handling of prescription records. Utilized Azure DevOps for CI/CD processes, managing sprint tasks and automating testing workflows. Conducted API testing with Postman to validate RESTful API endpoints and performed database query tests using Microsoft SQL to ensure the accuracy and integrity of prescription data in the system’s backend.For my second project, I worked as a QA test for Donor Management platform focusing on features like donor registration, contribution tracking, and event management. I used Jenkins for continuous integration and deployment to ensure builds were properly tested across environments.I managed bug tracking and defect resolution with JIRA, ensuring timely issue identification and resolution.I employed Zephyr Scale for test management, tracking test cases, plans, and cycles for comprehensive test coverage.I conducted API testing with Postman to ensure accurate data flow between system services, including donation processing and donor profiles. Implemented feature flag testing with LaunchDarkly to control feature rollout and validate new features before production release. I collaborated with UI/UX teams via Figma to ensure design consistency and accessibility. Performed database query testing with Microsoft SQL to verify the integrity of donor data, including contributions and reporting details.

For my project, I executed usability and functional testing for Self-Service Checkout (SSC) systems, including KIOSK terminals, printers, scanners, and cash devices.My task also includes reviewing technical documents to provide feedback and ensure requirements were met. Performed functional testing to verify hardware and software integration, and conducted performance testing to measure response times and device load handling. Developed test cases in Zephyr for JIRA, managed bug tracking, and collaborated with cross-functional teams to troubleshoot and resolve integration issues. I also performed system integration, regression, and smoke testing to ensure stability after updates. Followed Waterfall methodology, participating in all phases of the SDLC and working closely with business analysts and product owners to align testing with customer requirements and project milestones

For my project, I assisted with deployment issues by addressing user queries, troubleshooting problems, and breaking down issues into manageable sections. I collaborated with project teams to support new and enhanced products.I analyzed network security and infrastructure to identify areas for improvement and develop solutions.I diagnosed and resolved hardware and network system issues, improving operations and ensuring exceptional service. Provided solutions to problems, prepared reports, and documented various communications.