Project : PRESIDIO MANAGED SERVICES AND NETWORK SOLUTIONS Roles and Responsibilities: Working on Incidents and Change order requests in 24/7 Network Operation Center. Troubleshooting of complex LAN/WAN infrastructure, including routing protocols, OSPF , BGP , EIGRP, RIP . Providing (RCA) Root Cause Analysis on issues pertaining to customer requirement. Configuring network access servers and routers for AAA Security. Dealt with monitoring tools like Nimsoft , Zenoss ,prognosis . Monitoring and Supporting clients with multi-vendor products. Working with Service providers to fix any WAN related issue. Handling P1 Escalations to meet customer satisfaction/SLA Requirements.Technical Skills: Good Understanding of TCP\IP protocol. Configuring DHCP, DNS, VLAN . Routing Protocols (RIP v1 & v2, BGP , EIGRP, OSPF). Cisco ASA. IPSEC/VPN/SSL.