Lokesh Kumar Meena Email and Phone Number

As a Junior Management Staff in the New Connection department at BESL,CESC Rajasthan. I have been responsible for supporting critical operational and administrative tasks, ensuring efficient electricity connection services to customers.Data Analysis and Reporting: Gathered, cleaned, and analyzed customer data and operational metrics to provide actionable insights, improving service delivery efficiency.Project Coordination: Assisted in managing and coordinating various projects within the department, ensuring the timely completion of tasks related to new connections, meter installations, and customer service enhancements.Cross-functional Collaboration: Worked closely with teams across departments including technical staff and customer service to streamline processes, address customer queries, and resolve any operational challenges.Process Improvement: Identified areas for process optimization in customer connection workflows and implemented initiatives to reduce delays and improve customer satisfaction.Documentation and Compliance: Ensured that all operations adhered to regulatory compliance and maintained detailed records of new connections, customer service interactions, and project progress.Skills gained during this role include:Data analysis using tools like Microsoft Excel.Strong communication and stakeholder managementProblem-solving and decision-making under time constraints.Understanding of electricity distribution and consumer service workflows.