• Managing the overall administration of LAN System involving design of network layouts, configuration and maintenance of application servers. • Handling installation of Windows and responsible for creating local user account & group, network share & permission, shadow copy, monitoring performance, remote desktop, internet information service, restoring data and scheduling backups. • Configuring DNS, DHCP and active directory. • Handling the installation and configuration of Operating Systems like Windows 98, 2000 and XP, networking with Windows 98, printer installation, Windows 2000 Boot process. • Installing Application Software, Anti-Viruses & Hardware; creating bootable disk, disk quota, compression, encryption, disk and storage management, etc. • Responsible for installing drivers of graphics, LAN card, Web Camera, creating partition using FDISK, assembling or disassembling PC’sǤ • Troubleshooting problems pertaining to File Server, Workstation, System Performance and System Bugs. • Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support.

 IT Helpdesk Management  Technical Support  System Administration Network Management  Escalation Management  Desktop Support LAN/WAN Support  Client Servicing  Team Management

Addressing user tickets regarding hardware, software and networking.Walking customers through installing applications and computer peripherals.guide users with simple, step-by-step instructions.Conduct remote troubleshooting.Test alternative pathways until you resolve an issueCustomize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.