Lokesh Babu Email & Phone Number

United States

Sfo

San Ramon

Responsible for working closely with the development team to ensure a positive customerexperience. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met. Duties: Facilitate meetings with clients to gather and document requirements and explore potential solution. Provide input into developing and modifying systems to meet client needs and develop business specifications to support these… Show more Responsible for working closely with the development team to ensure a positive customerexperience. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met. Duties: Facilitate meetings with clients to gather and document requirements and explore potential solution. Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.Create test scenarios and develops test plans to be used in testing the business application in order to verify the client requirements are incorporated into the system design.Managing key accounts and providing support during production deployments.Pre and Post Sales: To work as part of the support team, focused on the support of customers worldwide by phone, email, WebEx and other methods.To speedily, courteously and efficiently help customers in the identification of issues and to provide work-arounds, fixes, and patches when necessary.To support Pre-Sales teams and Account Executives in advance of customer meetings, demonstrations and evaluations in developing scenarios that clearly demonstrates INSZoom features. To Interact with Engineering and QA to identify scenarios clearly to help them and help to fix issues which have been raised by customers or at customer sites.Tableau:Develop Tableau reports that provide clear visualizations.Access and transform massive datasets through filtering, grouping, aggregation, and statistical calculation.Consult with clients and internal stakeholders to gather requirements and plan milestones in the research, development, and implementation phases of the project lifecycle.Strong understanding of advanced Tableau features including calculated fields, parameters, table calculations, joins, data blending, and dashboard actions. Show less

Bangalore

• Interacting with global clients (New/Existing) and gathering the business requirements. Analyzing and constructing specific features, co-coordinating with implementation team and executing the same.• Creating and documenting Business Requirement Documents.• Managing Key Clients and Coordinating with different departments like Development team, Forms Team and NT team for resolving the issues.• Identifying improvement areas & implementing measures to maximize customer satisfaction… Show more • Interacting with global clients (New/Existing) and gathering the business requirements. Analyzing and constructing specific features, co-coordinating with implementation team and executing the same.• Creating and documenting Business Requirement Documents.• Managing Key Clients and Coordinating with different departments like Development team, Forms Team and NT team for resolving the issues.• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.• Handling escalations and keep Management informed on critical issues.• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.• Reporting the production/Technical issues to System Architect, VP-Technical and IT Infrastructure & Data Security Manager.• Interacting with Support functions for staffing & scheduling requirements, performance reporting etc.• Maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.• Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increased productivity.• Ensuring quality, compliance, standards in answering client tickets. Show less