Lokesh Garg Email & Phone Number

Delhi, India

Delhi, India

- Leading the Core platform for the flagship product i.e., Milestone Presence Cloud – A SAAS platform to manage digital presence of the business.- Led the integration of LLMs like chatgpt and gemini for flow automation to achieve 75% faster client onboarding- Analysed and productised the configurational issues reducing more than 90% client tickets and saving thousands of dollars in support hours.- Launched the platform for a new target group i.e. agencies for additional revenue stream making platform more scalable and dynamic- Revamped the entire user experience to achieve modern UI and higher NPS score- Managing a team of 4 product managers

Delhi, India

- Identified slow performing operations and worked closely with engineering for technical optimizations resulting in 90% faster performance- Eliminated the manual steps from the user’s day to day activities saving 50% of operational efforts with in-depth user understanding and automating API integrations with 3rd party products- Mitigated security risks and delivered integrated login experience with capabilities of SSO based login to the platform.- Launched a digital presence evaluator tool from scratch to enable sales team access prospects and generate insights before pitch to the customers. More than 400 reports generated in 6 months.- Awarded Employee of the year for FY 2023-24

Delhi, India

- Responsible for the foundation and launch of a new product i.e., Omni-channel inbox to drive real time customer engagement for the client on FB, Google, Whatsapp, and website using AI agents on dialog flow - Led the transition of analytics platform from Google’s universal analytics to Google analytics 4. Migration of 100% customers maintaining data history- Introduced monthly emails on website analytics driving 66% higher product engagement among clients- Worked closely with Customer Success teams to build client’s data integration capabilities

New Delhi Area, India

Kisan Diary- Launched a suite of products for farmers and farmer product companies for operations and finance management of farmers and FPOs.- Led the initiative from idea to scale of 80,000 farmers and 35 farmer companies within a year.- Drove strategic marketing and expansion across 4 keys geographies of India- Streamlined operations playbook and training material.- Managed a lean team of 7 member including developers, QA and designer.Chatbots- Designed and developed a working prototype for taking orders and complaints on a WhatsApp chatbot. - Managed a team of engineers to develop 3 chatbots in a span of 8 months in Hindi and Telugu- Worked closely with monitoring team to increase user retention by 20%- 1200+ farmers onboarded within 8 months of launch.LOOP- 30,000 farmers onboarded with about 60% retention.- Led the product to the mark of $16M worth of transactions.- Delivered a suite of 4 different products covering all stakeholders in the value chain.- Awarded as “Best App in Social Space by AWS” in 2017- Represented the company in World Economic Forum for “farm to folk” initiative.

New Delhi Area, India

- Worked on infrastructure setup and implemented APIs, backend modules for flagship products - Android App Development and end-to-end system design for suite of products.- Led the development of product portfolio responsible training best practices to farmers- Developed the mobile MIS system to capture operational data from the farms about the trainings and adoption of practices

New Delhi Area, India

- Optimized the MIS performance by more than 95% by deploying right data extraction and DOM rendering strategy- Developed a tool for data extraction and analysis with any dynamically generated complex query for non-technical users to readily access operations data- Backend Development; Architecture Design; System Design- Requirement gathering; launch and maintenance

Masters In Management Studies, Business Administration And Management, General

Bachelor Of Technology - Btech, Computer Science, 8.0/10

Activities and Societies: Coordinator of SPIC MACAY IIITD chapter Co-conveyor of IIITD's tech fest ESYA'2013

High School, Science