Rapid Response Team Engineer
India
o Joined as Rapid Response Team Member where we remotely support pan India dealership critical and hard to diagnose issues of engines powering genset, construction, marine, etc.,o Handled L1 and L2 cases, more than 250 hard to diagnose issues were handled and closed more than 50% cases within 48 hourso Responsible to maintain MIS report of Rapid response teamo Handled BSIV and CPCB IV+ Infant care support Providing training and diagnostic support to our dealership teams on engine + ATS More than 40 cases were closed with 95% RFT (Right first time) Responsible for BSIV and CPCB IV+ MIS report Responsible for reported issue diagnostic, fail part analysis tracking, RCA and corrective action implementation end to end solution Responsible to provide training and learning on reported issues