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• Developed and executed strategies to drive district-wide business growth and profitability.• Provided ongoing support and development to Store Managers and teams.• Build relationships with key stakeholders, including customers, partners, and community.• Monitor and manage financial performance, including revenue, expenses, and profitability.• Collaborate with other District Managers and cross-functional teams to share best practises.• Led and coached a team of Store Managers to ensure exceptional customer service— Slurp Coffee Co Limited/ Magic Bean

Slurp Coffee Co Limited:• Demonstrated ability to lead, coach, and develop a team in a customer-focused retail environment.• Proven track record of driving business growth through effective leadership and strategic planning.• Expert problem-solving and decision-making skills, with keen attention to detail.• Highly organised, able to effectively prioritise tasks and delegate responsibilities.• Skilled in analysing sales data and developing actionable insights to improve store performance.

WHSmith• Created displays and visual merchandising to showcase products and increase sales.• Oversaw cash management, including cash handling and banking procedures.• Conducted regular store audits to identify areas for improvement and implemented them.• Liaised with vendors and suppliers to negotiate pricing and delivery schedules.• Conducted regular performance evaluations and provided feedback to staff.

• Drove company growth by generating new business opportunities.• Monitored product quality and financial performance.• Led a team committed to creating a welcoming environment.

• Performed daily callback and account reconciliation activities.• Monitored the status of transfers, investigating and researching disputes.• Recruited, trained, and evaluated branch employees.• Conducted regular branch meetings.

• Set up new client accounts and maintained and implemented changes to existing accounts.

Franchisee :• Monitored inventory and ordered supplies.• Resolved customer complaints and issues in a timely manner.• Reported to the sole franchisor on performance and progress.• Developed and implemented marketing strategies to increase sales.