Induction, Brand Training, Soft Skills, Sales Training, Content Development and Coaching new and existing retail staff

-Training and Development of New Hires as well as already employed team members.-Conducting Training Audits for the restaurants and thus Training Need Analysis.-Monitoring the performances of all staff to ensure efficiency in sales operations & ensure all staff at different levels is trained in the relevant procedures.-Responsible for making and tracking the initiatives of training calendars for internal training-Post training effectiveness evaluations and collation of results and implementing the outcomes.-Co-ordination with the YUM Training Team in order to achieve common goals-The collection, analysis, and communication of issues, problems, & successes related to training & development programs & individual Team Members.-Conducting employee exit interviews, improved employee retention through exit interview analysis.

-Training and Development of New Hires as well as already employed Employee – FOH & BOH both-Areas of Function include Inductions, Guest Service, New Launches, Equipment Handling, Comm. Skills, and SOP Sessions etc.-Conducting Training Audits for all outlets and thus Training Need Analysis.-The collection, analysis, and communication of issues, problems, and successes related to the training and development programs and individual Team Members.-Designing of Management Development Schedule & different training modules accordingly.-Conducting Training Audits for all outlets and thus Training Need Analysis.-Responsible for making and tracking the initiatives of training calendars for internal training.-Post training effectiveness evaluations. -MIS for the data of target audience, analysis and report generation.

-Responsible for catering to the service requests from our valued customers via voice calls.-Managing high levels of customer satisfaction through accurate & effective customer service.-Taking supervisor calls and resolving the issues and concerns of the customers. -Received numerous customer compliments, recognition & WOW calls.-Involved in assisting in supervising a team of 20 associates. -Sharing process updates to the team. -Also involved in Client interactions & conference calls for calibration.-Conducting pre/post shift briefings/de-briefings to the team, in order to achieve internal targets for customer experience, call resolution rate, customer satisfaction index, AHT and other internal metrics-SPOC for Training Need Analysis of the team.-Conducting training sessions for new hires and having regular team meetings & huddles.-Monitoring calls and assessing the new agents and giving individual feedback for improvement-Focusing closely on the transition phase of the trainees and to ensure acceptable quality standards upon completion of the same -SPOC for transport and other admin requirements for the team.-Part of the core team, calibrating with Quality & Training, to visualize strategies & form standardization