Vasilii Protsiuk-Shtamm Email & Phone Number

Release and operation of mobile midcore projects on AppStore, Google Play, and AppGallery platforms:Pre-production:1. Technical integration support of publisher SDK and server setup; Control of integration work and deadlines. QA, SDK, SysOps, Dev2. Organization of marketing campaigns, feature preparation, coordination, and budgeting of marketing activities. Marketing, PR/Brand, Design3. Working with translators and editors for localization. Localization4. Preparation and control of initial content for community. CM, Support, QA5. Working with KPIs for revenue and updates, determining release dates considering possible risks. Analytics and OperationsRelease:Management of release and submission of the project for platform review, tracking results, and providing prompt assistance in resolving issues.Operation:1. Maintain up-to-date project documentation2. Processing of feedback from support and community management, forwarding information to developers and tracking bug fixes3. 24/7 uptime support with the involvement of all necessary specialists4. Coordination of server maintenance5. Compliance with the agreement between the publisher and the developer6. Control and work with financial and analytical indicators of the project7. Daily communication with the development and operation team8. Analysis of metrics and work on their improvement9. Daily and weekly reporting on projects to management.Support of other studio projects:1. Planning porting of PC projects to mobile platforms2. Working with UI/UX designer teams and outsourcing teams for porting.

Project: City BattleResponsibilities:1. Planning the launch roadmap of the project.2. Assigning tasks to the development team, platform developers, marketing and PR departments, community management, designers, and billing engineers for project launch and managing task completion.3. Communicating task requirements to the game development team and preparing the necessary technical integration documents.4. Defining project release tasks deadlines and monitoring their completion.5. Providing weekly progress reports to the company's operations director.6. Ensuring effective communication between development, marketing, PR, design, and studio management teams.7. Coordinating work, collecting and preparing conference calls, communicating management requirements to the necessary departments, and notifying them of information updates.8. Organizing the work of the internal team.9. Planning game updates, including preparing a content plan and determining release dates for updates.

Projects:1. Music Wars2. Zula (Closed)Responsibilities:1. Players support: working with GM-tools, restoring/sending items, checking logs, functionality testing, reproducing reported bugs, creating bug reports, decidig if player should be banned;2. Community work: answering players questions about the project via private messages, social media groups, and forums;3. Managing social media groups: preparing posts related to game updates and events, moderating discussions;4. Establishing communication between the publisher's team and game developers, monitoring the fulfillment of mutual obligations for content provision and localization.

Responsibilities:1. Moderating international community chats in Telegram;2. Translating articles from English to Russian to populate the project's information page;3. Monitoring and updating the content plan for the website;4. Maintaining the project's page on external websites and communities;5. Providing information support to users in information communities and channels;6. Working with the ticket system (Zendesk) in multiple languages, monitoring the resolution deadlines for user issues.

Work with projects:1. TERA2. Botva3. MusicWars4. Imperial HeroResponsibilities:1. Introducing new support staff to their position;2. Processing user support requests (Kayako, Zendesk);3. Monitoring for errors and malfunctions on forums, game servers, and other media resources;4. Timely notification of specialists responsible for fixing issues and project managers;5. Working with administrative tools, analyzing player information, and tracking player session logs.