• Managed overall IT project roadmaps in different areas for Application Development, Infrastructure, Information Security, and Point of Sales store systems.• Collaborated with IT directors to scope project by evaluating project size, impact and risk and presented to leadership team with prioritized initiatives.• Led cross functional team to improve the number of IT projects delivered by managing resource allocation.• Transformed and modernized legacy applications impacting stores and business units, including strategy, purchasing, finance, marketing, and operations. • Implemented ServiceNow Project Management Module to support the newly defined business processes to execute a project lifecycle.• Provided regular project status to senior executive leadership via weekly and monthly reports and presented at quarterly steering committee.• Delivered projects across development teams working with onshore and offshore web developers, IBM iSeries programmers, business intelligence architects, and ServiceNow developers.• Engaged in the Procure to Pay project team during ERP system selection process by developing the demo script that illustrates Grocery Outlet unique business model.• Collaborated with development leads on architecture design and ensured technical solutions aligned with business directions.• Supervised, onboarded, and trained new IT resources on business knowledge, existing applications, and company culture.• Reviewed and approved deployments to ensure our overall team is in compliant of SOX controls.• Worked closely with business and store community to identify issues and provided short-term and long-term solutions to support business needs.

• Managed customized applications used across the retail business, from purchasing, distribution, warehouse, transportation, to stores.• Utilized Agile methodologies in project envisioning, business requirements definition, user stories writing, backlog grooming, iteration planning, resource allocation, playbacks, retrospectives to final release and post deployment support.• Acted as a liaison between IT and business stakeholders in envisioning, gathering requirements, providing status of defect fixes and project progress.• Led daily standup with scrum team and tracked team’s progress and completion rate. • Managed and mentored business analysts in writing user stories and hosting agile ceremonies.• Ensured unit test, integration test and user acceptance tests were executed for quality assurance.• Facilitated communications and trainings on new applications and enhancements for end users.• Supported end users via community posts and tickets using tools from ServiceNow platform.• Maintained strong working relationships across all business units in order to drive projects.• Developed a standardized process to better track and organize inter-departmental project requests.• Prioritized defects, enhancements for sprint planning and execution across different platforms.• Transformed existing legacy systems to new architecture using RESTful APIs, Visual Studio, BPM, Amazon Web Services (AWS), SQL Server, DB2, MicroStrategy.

• Coordinated multiple projects and releases for an application collaborating with web based and mobile applications.• Utilized multiple development methodologies to manage timelines, and resources from initial project consultation and assessment to final release.• Defined project and release scope with project planning.• Identified downstream and upstream dependencies and coordinated multiple applications for a synchronized release schedule to minimize the impact to the overall business.• Coordinated with business stakeholders to prioritize requirements, user stories and defects.• Translated business requirements into user stories for traceability. • Gathered daily status and tracked tasks to completion. • Ensured unit test, integration test and user acceptance tests were executed for quality assurance.• Managed deployment process for integrated system test and production release.• Produced weekly status reports, monthly defect analysis and quarterly application usage metrics reports.• Demonstrated application functionalities to product owner, end users and senior management

Managed resources to ensure project and defects are delivered on time with best practice as a Team Lead• Worked closely with business stakeholders to define technical requirements and process flows based on business requirements for an IT wide Project Management tool • Triaged, analyzed, tracked and resolved project issues• Prioritized defect fixes for future releases via change control processes• Provided estimates for new work requests and change requests• Developed, and maintained application code using BEA AquaLogic BPM Studio (Oracle Business Process Management), Java Server Pages (JSP), SQL, JavaScript, XML, and CSS

• Created technical requirements in support of business middleware services for an enterprise service management application• Created design documents, test plans, test scripts, implementation plan, user guides and online help documentation in support for Network Management website application• Designed, developed, and maintained the application using IBM Rational Application Developer (RAD)

• Developed, maintained and enhanced the J2EE based web applications by using IBM WebSphere Application Developer (WSAD), Java Server Pages (JSP), Servlets, Enterprise Java Bean (EJB), JSP, SQL, HTML, JavaScript, CSS• Analyzed, identified root causes, fixed and resolved defects• Worked as a production support to monitor and maintain production, test, and development servers

• Designed and developed a records management application to track bail bonds for South Bay Municipal Court using MS Access• Consulted with clients and end-users to define requirements• Developed web site applications using Dreamweaver, HTML, ASP, Java Script, VB Script and PHP